Abra Auto Body Repair of America - Douglasville

Express repair

Non disclosed charges and we asked for a quote on additional repairs which we never got. I will never recommend abra

Awesome job on repair. I can't tell it was wrecked. Customer service was SUPERB from the front desk to the technicians.

The customer service is great!

Everything looks good, thanks

Keep up the good work.

Good job

Your employees were very kind and most of all professional!

I felt that they were excellent and what they did I also felt like they did an excellent job on keeping me informedon the progression of my car being repaired Chris Mehan was amazing.he called me daily and I also receive text messages from the automated service from Abra as well when my car was repaired he took me outside to explain everything that was already written on the sheet and I also received excellent service from the secretary

Great job on the repair. I was in & out. I was totally satisfied. Job well done.

I appreciate how quickly my car was repaired and how the rental was on site for convenience. I also appreciate how my car looks like nothing happened to it at all. I wish you did auto restoration for everyone, and not just insurance companies, because I'd pay to have my car restored to new condition. ThanKS for all you did.

Great service thank you

I am extremely disappointed and dissatisfied with the services and customer service that I received from Abra. Abra inaccurately reported to the insurance company that damage to my car caused by the accident was unrelated to the accident when the damage in fact WAS related. This caused State Farm to refuse covering damage which resulted in me hiring legal representation to argue my case to get imy car fixed elsewhere. I will NEVER utilize the services of Abra again! In addition Abra painted my bumper an apparent cheap wrong color paint and had the audacity to think it was acceptable by evidence of calling me to come pick my car up. I refused to accept it as the car was two toned. Abra repainted and the color was a closer match then the first paint job but still could have been better as this time the bumper is lighter than the rest of the car. Because I had given Abra two tries to get it right & they didn't, I took my vehicle the second time to allow another body shop to repair to my satisfaction. I had heard in the media of the recent complaints with Abra's poor service while looking out for the financial savings of the insurance companies and not the honest satisfaction of the customer, but I had previously had good experiences with Abra so I trusted that I would receive the same satisfaction as before. Oh was I so Wrong!! Abra you have LOST a few customers as a result of this case! Mary W

Fast and they fully detailed my car!

I really appreciate the constant updates. ABRA made the repair experience bearable. I have never had a repair shop that keeps tge customer informed of every aspect of the process. Bravo to all who were involved in the repair. Thanks ABRA!

Great service. Thank!

I was very well informed and understanding about my situation.

Great team

Chris was great, kept me informed all through the process.

Great job. I appreciate the way I was kept updated about my vehicle.