Lena B.
Vehicle Make : Toyota
For the most part the rep Latasha was responsive, kept me well-informed, and pleasant. All went and she explained and the repairof my bumper seems to be good.
Christine D.
Vehicle Make : Nissan
Justin did a great job keeping me updated on the repairs & the timeline for completion. I was very satisfied with him and the quality of the repairs.
Erica A.
Vehicle Make : Chrysler
Great experience, I love the guy Justin Elcens.. wonderful customer service
**** A.
Vehicle Make : Jaguar
Always a great experience.
Peter W.
Vehicle Make : Saab
I was satisfied from every aspect. All of the personnel with my head contact knowledgeable very pleasant and competent people. To me you seem to be a perfect fit with USAA . Peter White
Herbert G.
Vehicle Make : Lexus
everything went well and I am satisfied with the work done.
Alireza A.
Vehicle Make : Toyota
Excellent work and fast timing
John K.
Vehicle Make : Ford
I had to go to a discount tire and buy a air pressure gage because they forgot to put mine back in. Cost me an additional $80. And it took over 2 weeks when it was supposed to be for 5 days.
Solomon S.
Vehicle Make : Mini Cooper
I think that you did a good job however; You needed an additional day to put my car through "detail and cleaning ". I picked my car up dirty.
Paying 2400.00, I expected my car to truly be clean. Especially when it takes an additional day for cleaning.
Communication was good through via text. That's about all I can say.
Also, the rep that was assigned my car enforced that "You better give me a good review. This is how I get paid!!!!!!,,,,, and I know where you live." That was interpreted to me as a terroristic threat........
I am a CEO of a healthcare company, and definitely think that was totally unacceptable....... This is Buckhead....,,,, not Decatur
Solomon
Tenisha C.
Vehicle Make : Nissan
Megan and Justin kept me updated throughout the entire repair process, which was greatly appreciated. My car looks brand new!
Lindsay H.
Vehicle Make : Honda
The emails were a great source of information for updates. Very efficient and timely. My car looks great!
Alex D.
Vehicle Make : Chrysler
From the check in process and throughout the repair, I was well informed and kept up to date. During the last day of repairs, there was a slight communication snafu but nothing that required an elevation of blood pressure.
I did read comments about ABRA that made me nervous, however, none of those reviews came to light. Being back in my car after 5 days is wonderful!
Thank you for having the claims office and the rental car company located at your repair shop! Smart move!
Michael J.
Vehicle Make : Ford
I filled out a customer service survey. Feel free to call.
Erich H.
Vehicle Make : Dodge
Awesome experience. Organized, efficient, timely. Great attitude from entire team. I loved the communications from the team at various stages of the repair. Job well done!
Carole K.
Vehicle Make : Acura
Great job! Thanks!
Kaleigh H.
Vehicle Make : BMW
Andre took phenomenal care of me. He called when he said he would, gave clear and concise updates using non-technical jargon and went above and beyond to get the job done, saving me hundreds of dollars. I'm a customer for life because of Andre. Thank you, Andre!
Additionally, the ABRA team was also incredibly flexible, allowing me to pick up my vehicle once I returned to the US. I appreciate the team's hard work.
Susan G.
Vehicle Make : Honda
My car looks great and drives well. Thank you
Michael A.
Vehicle Make : Honda
Abra did a fantastic job ensuring that I had everything I needed while my car was being repaired. Andre and the Geico staff went above and beyond to make this process as effortless as possible for me. They kept me up to date during the whole process. I had a great experience, and really applaud this staff for their teamwork and professionalism!
Jeremy M.
Vehicle Make : Infiniti
Just a lot of run around. Took extremely long and I had to call in to get info.
Andrew W.
Vehicle Make : Jeep
Janelle does an excellent job, very friendly, and a super customer service person! Give her a raise!
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