Abra Auto Body Repair of America - Buckhead

Im still waiting 2 months for my vehicle. Then im asking them to do additional cosmetic work that has been sitting aside for a month. Although my service advisor jasmine who is new to the Abra Team has been more then helpful trying to get things done being that my vehicle file was just given to her. Im over my limit with waiting on my vehicle which is not an average vehicle i understand. But i feel putting fire in your 3rd party contractors and consideration of your clients. Would make things a little more comfortable for the us. Thanks

Everyone on the team was extremely helpful and patient. I would definitely recommend.

Jasmine, My customer service representative was fantastic!

You guys accomplished the unheard of! You finished my car earlier than anticipated and less expensive then quoted by over 400!! I did a customer pay for the repairs on my car and you were so wonderful about keeping me informed and making sure I knew all the viable options for repairs so I didn't have to pay more than I needed to pay. You saved me time and money which is completely unheard of these days. Your new customer service manager (in his salmon pants) was the icing on the cake with his joyful and fun attitude. Great job, guys.

Fabulous customer service. Thanks LaTasha!

They was well-organized and kept in touch with me to let me know when the car be ready did very good

The bumper looks great. Justin was great in helping me get my car delivered to me. Totally satisfied with ABRA.

Jasmin was great about keeping me updated. She was great answering my questions as I had them

Great job, very smoothly done

I've posted my experience via social media.

Still waiting to pick up car. Will write full review after pick up.

GEICO has not yet fully approved of paying for all repair work in the area of car damaged.

Excellent job everyone! Great service, great repair job, great information along the way, and all done in less than 3 days! 100% pleased.

When I picked up my car I gave you the benefit of the doubt that it was fixed properly because it was raining and I was in a huge rush because of prior commitments. I thought the paint shade looked different, but gave the benefit of the doubt that it was the lighting and rain; however, after getting the opinion of a lot of my friends it is very clear that I was not wrong. My new part's paint does not match the body of my car and it is noticeable to other people. After closer inspection it is also apparent that I am somehow missing a guard on the bumper behind my right back tire even though it was specifically stated to me that this was completely fixed on my car. I also was very dissatisfied by the attitude of the front desk employees during every interaction I had with them. I understand that they are busy but they were very unhelpful every time I asked a clarifying question about my car. When I picked up my car I told the front desk receptionists where I left the rental car as I dropped it off and they said that was fine. Now I'm getting a million calls from enterprise because they cannot locate my vehicle and I'm in a meeting and cannot return the call right now. I am completely annoyed by the less than acceptable service that I have received from this company as a whole and will never want to work with you again. Now, along with the added stress of getting in a car accident that was not my fault at all, I now need to deal with fixing the mistakes that you have made even worse. I refuse to drive a car that has a noticeably different bumper color that did not exist prior to this accident, especially with looking to sell the car soon. There should have been way more detail put into fixing my car, especially as a customer working with you and Geico due to the fault of a Geico customer. I will never want to work with either of you again once I get my car fixed back to its original state that it was in prior to this accident.

Jasmine was very helpful the entire process and I was so impressed by how fast everything was done!

Your srervice at every point was beyond exceptional. Your employees were not only responsive beyond expectations but warm and friendly. I'm a lifetime customer although I hope to not have any more wrecks! My profession is sales and customer service so I have a critical eye.

Friendly, thorough, on top of it, good communication, professional

Steve, Megan and Chaz were great and professional.

They were wonderful

Latasha was excellent and kept me abreast of repair status. I'm very pleased with everything.