Abra Auto Body Repair of America - Buckhead

Our contact, Steve Betts, was very accomodating.

Tamara was great and kept me informed!

Everyone was very pleasant and I greatly appreciated the numerous status updates without having to ask. Tamara stood out as an excellent example of the model employee. Abras commitment to high level customer service was readily apparent

Great job.

Incredibly poor experience overall. Attempted to pickup 4 times with significant issues each time ... 4 weeks for a 6 day job. As a small sample, here is the email I had to send to get some Executive visibility on the issues: Scott, We have been having some significant issues getting our vehicle fixed correctly at the Atlanta, GA (Buckhead) location. We have been invited to pick up our car no fewer than 4 times at this point. Each time we have found significant and obvious issues ranging from overspray, seams exposed, wheel damage unfixed, fibers in the paint, clear coat drip on wheel arch and thin / inconsistently applied clear coat. After the last inspection attempt this past Friday we were under the impression that our vehicle would be made a priority to fix and correct the issues. However, I received a call this evening indicating that the car had not re-entered the shop yet today and that they were going to start over and do the job right this time (inferred that this means several more days without our vehicle ... or weeks given our current trajectory). At this point, being without the vehicle is becoming secondary to the time we are individually wasting following up on the process and visits to inspect the car. Additionally, I will need to visit again tomorrow to switch the rental contract to Abra because our insurance coverage for the vehicle has either run out or Abra has informed our insurance company (USAA) that the work has been completed. I am hoping that you can refer our case to someone who can help shepherd this to a satisfactory and expedient conclusion. M

My expectations were exceeded by leaps and bounds. The staff was terrific and extremely professional. Tamara was exceptional.

great follow up. nice staff. easiest car repair ever!

First off, I was given updates practically daily about my car: she's practically perfect. After your car is Stolen, you want to know when she is finished, not how she's found when she's away. My rental car sheet says it will be finished. My car is taken on:June 12th, and I received it on Tuesday, July 1st. Lastly and worse: my car was dirty. The ash tray has cigarettes in it, the the console had the whopper chocolate candy smushed into it, the rear view mirror was black. The biggest question (after I found the cosmetic damage and the fact that the TPMS light on (and the brakes a little shaky) was this: did anyone step into my car as if it was their own? Did they look around and see that there were issues that the OWNER might find different? Do we EVEN care about the owner of this car and how she will feel when this car is given back?! The trunk has things .. Things that are NOT mine! A gas can, a flat spare tire. Water soaked things that aren't even mine. Did anyone even look in the trunk?! Glad I didn't find a **** dead body!

Everyone was so nice and informative! The job is impeccable and I am so happy my car was in great hands!

Great communication day to day. My rep Jason Ryan always made sure I knew what was going with my car. I will be back for additional work. Your people know how to deliver great customer service.

It would have been nice to get my car back clean.....

Abra did a great job on my car. I really appreciated the constant updates on the status of my car's progress. I would recommend you guys to others. Thanks

My passenger side door doesn't lock.

Abra's friendly ,courteous ,And extremely superior service has been a unexpected and happy surprise .The. Girls at the front desk, the estimator and beautiful Tamara created a feeling of trust and competence.Shop technicians did an A1 job.Thanks to all.Sincerely,Chris Cabrelli

Always up to date with repairs, great work, and superior service.

Tamara **** did an absolutely fantastic job of taking care of me and keeping me fully informed throughout the process. She was very pleasant, personable, & professional throughout the process. The same can be said about Natasha & the other young lady at the front desk. And the repairs were done in a very timely fashion. My car looks great! It was an all around positive experience. I will be recommending ABRA!

Great work on car and Steve Batts was great

It was a excellent and nice experience. Very professional and friendly atmosphere.

Steve was the best!

Great service. Great work