Abra Auto Body Repair of America - Franklin

Vehicle looks great, drives well and us clean, very clean.

Excellent customer centric service from a first class operation Quality work in a VERY timely matter Keep up the great work!!

One of the best customer service experiences I've had in my life, and my car looks amazing. I can't think of anything that could have been better, thanks! I'll definitely recommend you to anyone I know looking for work to be done.

You did a great job in a timely manner.

The repair for my car was done in a timely manner and the staff was friendly and helpful. But, As I was leaving the facility a problem occured. As I was leaving (still in the Abra parking lot) I heard a "thumping" noise which seemed to match up with a tire rotation. I turned onto Rawson St and the thumping noise continued. Then I pulled a U-turn and pulled over to the side of the road to start again from 0mph. When I did this, the noise was not there anymore so I figure something was just realigning in my car and everything was fine. I drove home. Then, about ****.5hours after I picked up my car from Abra I had to go to work... I walked outside to my car and I had a flat tire. I now put two ad two together that the thumping noise I heard on Abra's property was something in my tire popping or ripping which then caused the deflation of my tire. My mom called Abra right away since I had to go to work (at this point Abra was closed for the night). I called Abra the next morning and this is where the problem occured. I called and explained everything as I stated now and was told in a rude and somewhat snarky manner that "if we caused the problem we'll fix it for no charge." I understand that if it wasn't their fault they shouldn't be responsible for fixing it for free but the manner in which I was spoken to sounded rude and I felt they thought I was lying which I absolutely was not. I did not like the service I was given for this inconvenice which cost me about 3 hours of my day today and transportation complications last night. The service for my bumper was excellent but this problem has altered my mind. I would give Abra an overall score of a 7.

It was a top quality repair and the vehicle looks great.

The repairs look great. The entire vehicle looked better than ever. The Abra staff were all very professional and friendly. My thanks to all.

This experience could not have gone better. My wife and I are delighted with the excellent service from every single person involved. The results are amazing! Kudos to your public relations. This type of service can only be accomplished by a well trained team all working together. THANK YOU!

The folding lid in the inside back of the vehicle doesn't fit correctly and I need to return to get it fixed.

Excellent customer service &follow up rt to the repairs...Thank you refreshing

They were all very professional and kind. Thank you.

The staff is very helpful, caring people to work with. An accident is stressful enought and the staff made me feel like I am in good hands and didn't have to worry about my car

Awesome work!

I'm amazed at how good my car looked after repair. Thank you.

Abra has the best customer service. I wish other companies used your service model.

Al was an extremely effective communicator. He was very thorough and made sure I understood what needed to be done. He also made sure I was prepared incase more work needed to be done. My car looks like new inside and out! I expected the body work to look like new, but the interior cleaning was an extremely pleasant surprise. I highly recommend Abbra. Everyone was very professional and friendly. I'm not easy to please. : ) Thank you!

The people at this location were exceptional in their customer service skills. They provided accurate information to me regarding how much the auto body repair would cost, What needed to be done, the amount of time it would take to have my vehicle repaired and when I could expect the work to be completed. They updated me in a timely manner and were very considerate. A very good experience. The only thing I would have liked is to have a vehicle available to me (without a rental fee) to drive while mine was being repaired but that was minor. Thank you ABRA Auto Body & Glass. I would recommend your business to others.

I have been coming to Abra for years; once again great company good people

10

Great job with quick turn around time