Abra Auto Body Repair of America - Franklin

You guys did an excellent job . Jeff went above and beyond to insure satisfaction. Thanks

Excellent work and finished **** day earlier than promised. Very easy to work with.

ABRA Auto Body & Glass was personable, speedy, understanding, and efficient. I am completely satisfied with my experience with this company.

Very personable service and excellent quality of work. Cassidy and Al were very professional and knowledgeable. I will recommend Abra to others and will be a repeat customer if ever needed (let's hope not too soon!!)

The entire staff was courteous and attentive to my needs. They made sure that I understood everything that was going to be done to the car and advised me that they would periodically up-date me on the progress, which they did. They provided me with excellent service and would, if I had to, use their service again and highly recommend them to others. Thanks and great job team!!!!! Felipe

I so appreciate the high level of professionalism and customer service I received. This is my second repair at this facility and they have been consistent in the great service and great customer experience. I worked with Jeff and Sue. Thank you! My car looks great. Thanks for washing it!

Job well done.

Very pleased

Everything went smoothly and all turned out excellent thank you

The place had friendly staff. My auto body work looked great when I got my car back. ????

They treated my car like it was their own. I loved the daily updates.

I haven't looked at it in the daylight yet. But, the repair looks fantastic. Everyone was polite. I felt very comfortable with the process.

You obviously have a team of professionals that are not only skilled at their jobs but skilled in customer service. Every single person I encountered provided friendly, customer focused service. All questions were answered. The follow up and status updates were amazing. Can't say enough. Completely satisfied!!

Outstanding job from start to finish. They even cleaned the car up which I didn't expect. Great job. Special thanks to Kelly (Glendale) and Al (Franklin)

I felt you all were very friendly and professional . Thank's for your A1 -Service

Great job. Great people!

Before I arrived home from picking up my car, there was a large amount of steam coming out from under the hood of the car. I immediately called Abra and was told I could bring the car back. My husband evaluated the car, filled the empty radiator and windshield washer reservoirs, and talked with our normal mechanic. We determined the steam was more from a poor clean up in the engine than a leak. The next day (in the daylight) we found the moulding to the drivers rear door was no longer attached. We returned to Abra and was told that it was already damaged prior to the repairs. That is simply not true. There is no mention of this on the intake form, I'm sure. It's an obvious fault in the moulding. We've never had an accident or repairs done on this part of the car before. Abra's Manager told us we would be responsible to repair this new damage. There was no damage to this door during the accident, but we believe the part was removed to allow for overspray and blending. The Abra estimator confirmed the clips in the moulding were broken, and no attempts were made to repair them. We were also not informed of the new damage during pick up / inspection of the vehicle. This was done in the dark, and the engine was never even looked at during pick up. After a 6000 job, I would think a 78 part would be a minimal cost to endure customer satisfaction.

The best communication so far by any service place I have visited.

Excellent service, friendly staff, and a speedy repair. Completely satisfied and will bring my business back.

Thank-you, Jeff & Sue for making my Jeep body repair as efficient as possible. I will be a repeat customer... If needed. Katie D