Abra Auto Body Repair of America - West Madison

It was a very pleasant experience working with Tim and the Lady at the front desk. My dealings with Abra has always been excellent Thank you all Tenzin Trinley

Done the Job in one day

Paul was great. Thanks so much for taking care of my car! Blessings, Vonda

The finished product was perfect and was done early. Andrew was great!

Jim was great- kept me informed and made sure the repairs were done correctly- even if something had to be done over. Thanks!

Got done in a timely manner so im happy

Very friendly staff and well organized. Answered and addressed all questions and issues I asked and acknowledged as they arose. I would definitely do repairs with ABRA again. Highly recommend.

Communication and turnaround time were awful. My car was completed 31 days after it was delivered to you guys. You could build a whole new car in that time. In the interim, you first committed to a 12/30/16 completion date, then didn't have the foresight to call me in advance to let me know that that date wouldn't be feasible. Instead, I called you guys to confirm the pickup on 12/30, at which point you told me that you'd need to re-commit to a ****/5/17 completion date. Communication slip ups happen, and unforeseen issues come up when repairing, so not the end of the world. However, I then called on the morning of ****/5 to confirm the pickup that day, and you again failed to have the foresight to communicate to me in advance. Instead, you told me that the car still wouldn't be ready that day and acted surprised that I was upset about that. Without the car, I couldn't keep commitments to my family that weekend because you guys couldn't keep committed to your already-once-delayed completion date. Moreover, to fail to communicate such issues twice was abysmal customer service. I was satisfied with the work on the car itself, so I was appreciative of that, but it's hard to keep customers happy if you're not upfront with them. Proactive communication and articulating realistic timeframes would go a long way.

I really appreciated all the updates on the process of repair and kudos to Deanna for her special check-ins with me and her tender loving\ care during icy conditions.

I was by mistake made to believe my car had been repaired on the east side of Madison by a roommate on accident. So I got caught in a sleet storm in the rental on my way there, gladly get there safely, only to find out the car was at a different Abra on the west side. There wasn't going to be time for me to get there before close but the receptionist called the other Abra and let them know I was coming and they stayed late, and they encouraged me to take my time in the badraft weather. Made it there and the staff helped me like they were open and helped me get back on the road in my car. Staff was also warm and polite.

Everyone was particularly focused on me while I was in the office. Additionally I appreciated the daily updates regarding the status of my vehicle.

Good service.

Great job!

Although it took longer than expected, due to a salvaged part leaking, Scott ordered a new part and the cost was slightly less than originally quoted. Very pleasant to work with him and the woman at the front desk is awesome!

Friendly, polite, efficient, convenient location, excellent work, clear paperwork, usefully organized. I never want to need to see them again, but if I have to have bodywork, this is where I'll go.

Communication was perfect. All staff were professionally and friendly. Work completed was outstanding. Thanks for a great experience.

They did an excellent job, customer service was great and they got my car done earlier than they initially said. Was a great overall experience and would definitely take my car back if body work was needed.

Thank you for my repair great job

Very pleased with this experience. You have a great team. They are top drawer in my book!

My car was repaired earlier which was awesome car looks brand new again! Thanks Again!