Abra Auto Body Repair of America - Delafield

Was very thankful that Abra was willing to fix my car in a timely manner and make some additional repairs after there were some chips put in the paint after reassembly.

Ashley and your team was great to work with. I would use abra again.

Ashley and Nate were a pleasure to work with. Very professional,and kept me updated daily on the status of my car.

Friendly and professional staff!!

I like that I got updates every other day regarding the vehicle. It made me feel better knowing that progress was being made and gave peace of mind that things were moving along quickly. Great customer service!

Great job!

I am delighted to have my car back and she is beautiful again.! It was a great surprise to get it back so quickly- thank you to everyone who worked on it.

We appreciated the excellent followup during the repairs. Thank you for the excellent service. Mike M

I had some work done the work was done professionally and great staff. Management and quality 5 STAR

Excellent communication.

No complaints made sure everything went smooth for the repair and rental car

Just the over all concern, starting with the front of the house ( Ashley) that everything was going to be ok. That your team was going to figure out what was wrong with my car. When Goffs was not able too.

Great job. You under-promised and over delivered. The service was on time, a great value and and I will recommend you to anyone that needs work.

Everyone was extremely nice, and helpful. My car has never looked this good. I was already telling my coworkers how pleasant it was! Colette

I especially liked how Abra and USAA teamed up to schedule my repair before I had returned to Delafield

Great job. Looks like new.

Communicated welk

From start to finish, the customer service was top notch. My repairs were done perfectly, as promised and on time.

Can't even see where the dent was. The price was reasonable.

I did not appreciate the lowball estimate done in New Berlin via a walk-around and all the discussion that I may need to pay for diagnosis if they could not find why the defrost was making such an awful noise after the crash. I kind of felt they were implying it was pre-existing and I knew it wasn't. My car was shipped to Delafield due to "workload" and Ashley really listened to my concerns and so did Dean (I think his name was Dean). They immediately found the problem with the defrost WAS from the crash, but to make it fair to New Berlin, the Delafield branch had the advantage of taking my car apart. I really appreciate the service recovery by Delafield. ... The only other thing I think would be useful is to text the customer what stage their repair is in: waiting for parts, parts have arrived, working on repair, painting, etc to give the customer a very rough idea of when their car might be ready. As it was the non-specific texts like your car is in good hands, repairs are proceeding, do not give the customer any inkling, nor ability to re-arrange their schedule. My car was ready about 10 minutes before I had to attend a 2 day conference. Ashley coordinated the return of my car with New Berlin, and Michelle at New Berlin called to take my credit card information over the phone. Due to ABRA working fast I was only about 20 minutes late for the conference. Again, great service recovery and speed at picking up my repaired vehicle. I hope you know these are suggestions as you seem to be a company that listens. I am so satisfied with the way you listened to my concerns. It was FANTASTIC to have my car returned all vacuumed and washed, too, what a surprise. I would definitely use you again, though I hope I don't have to. I have never had a vehicle repaired so fast or experienced customer service really listening! Thank you.