Service King East Mesquite

Alex and other Service King staff where very courteous and kept me informed about the status of my vehicle. I am very satisfied with the repairs.

I just want to thank everyone who was involved with repairing my vehicle. The level of experience, professionalism, and dedication I witnessed was amazing. Everyone from the manager down to the repair rep Alex worked extremely hard to restore my vehicle back to perfect condition and for that, I am so very appreciative. Thanks again Service King in East Mesquite.

My pick up date was moved twice and both times I got a late notice. I was called at 4 on Friday after I had already requested time off at work. Then I get a call after six that it will not be ready on Tuesday like I was told. When I pick up my car there are still issues where work was done incorrectly on bumper and under the car. The service adviser was curt and short,borderline rude. When I finally meet him he says"finally got car ready after delays in part our fault and part yours." He blamed me for the delay. I couldn't believe he said that. The manager had to explain the paperwork and survey after he went to take a call. I told the manager I was not satisfied. Larry comes back and apologize after I explain to him why I was not satisfied and he ask that I not take the survey if I am not going to pass them because it reflects bad on all of them. Again dismissing that fact my car was late and not fixed correctly and I still had to wait at the shop for them to do correctly and i get blamed for delays and finally told to disregard bad work and service so they don't get failing grade. Also I had to tell him 3 times that my deductible was incorrect, that I only had to pay 100. The second time I corrected him he said he thought I was going to call my insurance to fix the problem even when I clearly explained to him that he needed to call because the issue was on his end. The third time I corrected him he still hadn't called to ask the insurance. I am glad I took my brother to help me check my car so I at least had one person who cared my car was fixed correctly. I will never use this service king again.

Alex was awesome. He worked with my odd schedule, he helped me to overcome a few obstacles pertaining to my car repair. He made the experience as painless & un-inturrupting as is possibly could have been.He is certainlly management material and an asset to your company

Alex was very professional and courteous.

Larry handled everything well and kept me informed of the progress. Totally pleased with everything

Real prompt service

Excellent service! Above and beyond. Alex even took me to get a rental car when the Enterprise folks were delayed.

Larry handled everything with professionalism. 10 thumbs up.

Great and friendly service. All questions were answered. Very cooperative with my needs.

I was very pleased with the way Larry helped me through the process and I think I will keep doing business with service King in the future ...thanks for doing a great job and meeting up with my expectations ...I'm very happy ....great job!!!!

Mv service manager" Eric" was extremely helpful and professional. You guys had better be careful, or your customers will believe that you care. Seriously, it was like having fresh air. I've been a CEO and Chairman for a lot of years and your doing it right. Eric ;a special thanks. CES, Jr

Larry was very helpful

My van looks amazing and the staff was just as amazing ! Thank you !

Great job on communication to the customer and repairs

My car was delivered before expected promise date. I appreciate the hard work and dedication given to the repair of my vehicle.

Alex and Silvia were great! I especially liked the text message updates on the status.

Excellent service.

Your Service King staff were very professional and polite. They address my every concern and question. They informed me on the status and process of every phase on my vehicle. I want to thank each and every person that serviced my vehicle. I feel like I have a new car. Thanks again and God bless.

Larry did a good job communicating. I would advise that the expected finish date be more realistic or not given at all.