Service King Azure

I really appreciated being constantly informed of the progress of my vehicle and also how quickly the repairs were made

Thank you so very much for repairing my car....you all did a wonderful job...

My service king experience was excellent! This was a class act! Thank you so much.

I was rear ended February 23rd 2017 and dropped my vehicle off at your Las Vegas-Azure Drive location on February 28th. I'm in the lobby right now (3/22) picking up my car and there's 8 more miles than what it had at drop off and 100 miles missing off my gas tank. When Sheldon was made aware, he tried to give me bs about how my battery being disconnected would cause my fuel sensor to give an inaccurate reading. Having an automotive background, I called him on it. He then got his manager involved, who didn't even speak to me, and Sheldon, this time saying that the car idling for 20-30 minutes caused the fuel deficit, and then back to being dismissive of the issue said "I can put 10 in it to get it back to where it was, just to make you happy." Just to make me happy? How about holding the staff accountable for their actions? I don't even care at this point that he put the fuel back into it; who handles staff that way??? And then, there's dirty gloves from the service techs that have been left in here and they used armor all without even saying anything which is alcohol based and dries out rubber. But, even then... At this point, I'm less pissed about the fuel and more pissed about the multiple excuses he tried to give that are actual lies.

Job well done to the entire team! Excellent communication and customer service through a very stressful time!

Very fast , kept informed by phone and text. Trucked looked great when i picked it up. Very happy with Service King and all it's staff

My car was finished two days ahead of schedule. Awesome job from start to finish!!!

D **** did a good active delivery

Honest, prompt, convenient. Should change your name to CUSTOMER King/Queen!Because you treated hubby and me like royalty! Caroline and Daniel were super!

My car was done much sooner than I expected and customer service was great!

Could not have been a better experience! Excellent quality work. The best part was the regular communication from staff throughout the project. I am extremely pleased with everything.

Everyone is very organized and friendly. Great service !

Done well and done ontime

We have had 2 cars done by service King. Excellent job. Great costumer service. Thank you

Dillon was excellent! He is an amazing representative of your company. Thank you, Service King!

The repair work looks amazing! Looks better than new! Customer service from each and every employee was fantastic. I will definitely use and recommend Service King for any and all repair work!!! Thanks so much!!!

We appreciate your professionalism your prompt notifications and updates. We have never experienced involvement in an accident not even a traffic ticket in years of driving so it was difficult to deal with and your staffs assistance helped to relieve the stress

The work was done well. My problem is that repair was initially estimated to take two days. When I got my first text, two days turned into six days. Then, when I called to find out the status of my repair on that sixth day I was supposed to pick up my vehicle, I was told that it would be available the next morning. Making matters worse, I couldn't even get an immediate answer over the phone regarding the repair status without apeaking to the original sales associate. That's ridiculous. I shouldn't have to call back a second time to find out if my vehicle is ready. So, the bottomline is that the work was fine, but the seven days in the shop when it should have taken two was unacceptable as was the fact that I couldn't get an immediate answer as to the status of my repair with one phone call.

I'm pretty sure someone drove my car :-(. I have a child's car seat marks in the back seat and I don't even have children or own a car seat. When I dropped my car off it had apx 489 miles and I got it back with apx 900 miles. My car was only 28 days old. I only drive 15-19 miles a day. Very sad and upset about this...plus grease on my carpet....the body work however was great.

Team was really nice and made sure everything was in order. Great customer service. Will recommend to anyone. Thank you