Abra Auto Body Repair of America - Independence (Matthews)

I saw some things on my car that was not fix

Great job! Fast and looks like new

I really appreciated the communication/updates on my vehicle's progress. It made me feel informed and more comfortable about the whole process and I felt involved every step of the way. Everyone was very friendly from the ladies at the front desk, to Scott and **** in service dept. My car looks great, got it back in a timely manner, and I would definitely send friends and family here for services for their vehicles as well!

Everyone was friendly, explained the process thoroughly and didn't complain even though I picked up my car right at 6 p.m.

Thank you for the fantastic work on my BMW X1. No one wants to be in a car accident, but the fantastic team at ABRA made the repair process easy. I am completely satisfied with the service I received and would certainly recommend ABRA to friends and family. Sincerely, Adrienne B

Great servic

No use to go over again

Minor issues Paint on edge of door off One headlight doesn't work Bulb out

Very good job keeping me updated on the status of my car repair.

Shelly was great and kept me abreast in the status of my repairs. Would refer for sure!

Love the customer service, but you guys slipped on the alignment. After you guys called me to come and pick up my car we learned that that alignment hadn't been done but it was pointed out in the initial appraisal/inspection. Other then that overall customer satisfaction 87%

ABRA provided high quality services on my vehicle. I would strongly recommend them to family and friends. However,there is one concern. ABRA need to make it clear to the customer who receives a check from their insurance company will have to pay out of pocket for the deduction. Not really making a complaint. That's something that needs to be clear. The dates through text was an excellent idea. Thanks again. Respectfully, Donald

The staff was very helpful and friendly. Scott in particular kept me updated with everything that was going on with my car every step of the way. Fast and quality service, I would definitely recommend this place to anyone.

Everything was great; start to finish!

Kept me informed of progress - nice set up with rent a care and insurance right together - good communication between the 3

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Repair job were done very good. Many Thanks to Scott and Inga for their professionalism and nice job. Will recommend your Company to my friends and colleagues.

•Accurate and timely communication •Auto repairs were not satisfactory (several areas of the car were not completely repaired--existing dents and replaced parts not aligned) •Back door/window will not automatically lock/unlock (due to a battery that was replaced perhaps by an inexperienced or not properly trained technician). I am appreciative of the appropriate exchange but not satisfied with the end result of the replacement.(The problem will cost me additional money and time.) •“Auto was 12 miles to empty.” My reserve function activates when the car is 50 miles to empty. The function was not active when my car was left; therefore, I’m not sure why the car was driven for any distance beyond the body shop repair bay and parking lot. •I was told the car was detailed, but it was dirty inside/outside (ants, empty water bottle inside and mud on the tires and under-body) •The management team (Westin) was professional and courteous; but the responsibility solely rests on him to make certain his team is performing at high levels to ensure repairs are perfected THE FIRST TIME and customers are satisfied!

Eveyone i spoke with did an amzing job, and the shop did as well. Turned my car around in a few hours. Perfect service.

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