Abra Auto Body Repair of America - Lake Norman (Cornelius)

Great getting updates over the phone on my car but the updates in email should be more informative than just that NY car is almost done. Maybe, what stage it is in, pictures, a time frame of completion. Melanie was awesome when I spoke to her on the phone with the updates and helping speed up the process and answer my questions. But more should be invested in emails.

Went over and beyond and kept me updated in a timely manner... was very pleased with Joel

All staff members were friendly, professional and helpful. My Service manager Adam Jones was the best. Daily or regular status updates. I had special circumstances with my car and the BMW dealer and Adam was extremely accommodating! One million percent customers' FIRST!

Whole experience was terrific. Michelle is great.

Michelle did a great job and keep me informed all the way!! However, I hope not to seeing you all in the near future. I think you understand. Richard R

Excellent service!

Great service , very prompt. I appreciated the continuous emails to inform me about my vehicle as it was being serviced. Andrew was very professional and informative about services rendered. To top it off the body work was spectacular!!!! Thanks for an all around awesome job.

E-mails between customer and repair shop are a great marketing tool. I will recommend you to my local family members. (Along with Griffin Brothers...another good company) Larry

10 out of 10! Price came in under estimate.

My cat looks fantastic, if I ever need any work done to my car, I will.go nowhere else and refer people to them.

Very satisfied. Everyone was extremely nice, and the car was done in a timely manner. I would recommend Abbra to anyone.

lol, I don't need to be contacted...thought this was going to be a survey in which I answer that everything was great except for the length of time it took.

Everyone was wonderful. Everyone was professional and polite. Car was finished 2 weeks early. Thank you!

Michelle was wonderful! The car looks great. Thank you!!

Everything was flawless. Don't know how anything could be improved.

The service was exellent still you could do well with a television in the waiting area.

It was easy and painless. I really enjoyed the customer service

I very much appreciated the constant communication and updates Melanie was great to work with

The team did an excellent job. Thank you for the great customer service and prompt return of the vehicle!

Michele Guzman was exceptional. I brought my BMW in for collision damage and had the windshield replaced by another company while it was in for the collision repair. The windshield repair was botched and yielded additional water damage not related to the collision damage. Due to the excellent service I received from Michele, I opted to have ABRA repair the water damage. Michelle owned the completed repairs and I could not be more satisfied with the results. Michele's professionalism and dedication to your customers is nothing short of perfection. She truly cares about the deliverable and it shows in her attitude and demeanor. While this may seem like an 'over the top' review - you should see my car. From the added touch up paint to her making sure my headlights' matched in brightness after one was replaced, I am truly impressed and will remain an ABRA customer from hereon out. Please feel free to contact me at any time for elaboration or to confirm any details. Best Regards, Brian M