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Body Shop Review Summary

5 star 960 reviews 84%
4 star 94 reviews 8%
3 star 22 reviews 2%
2 star 25 reviews 2%
1 star 40 reviews 4%
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(All Vehicle Makes)
Erika C.
Vehicle Make : Toyota
5 out of 5
6/15/2017
Everyone there is nice and friendly very helpful. And I like how they work as a team.
Cheryl L.
Vehicle Make : Hyundai
5 out of 5
6/15/2017
I appreciated the frequent updates via text and friendly service.
Tim M.
Vehicle Make : Jeep
5 out of 5
6/15/2017
2 employees I dealt with ( Stephanie at the desk and Jon the client rep) were very professional and accommodating. Jon was thorough and prompt with all communication and represented Pacific Elite very well. Thanks for the help in repairing my daughter's car.
Azucena B.
Vehicle Make : Toyota
5 out of 5
6/14/2017
Thank you for your efficiency and overall work. Jon was great and made me feel very taken care of. Appreciate it a lot.
Nancy L.
Vehicle Make : Dodge
5 out of 5
6/14/2017
Michael was a joy to deal with.
Leticia A.
Vehicle Make : Hyundai
4 out of 5
6/12/2017
I had an awesome experience.
Cytnhia G.
Vehicle Make : Kia
5 out of 5
6/10/2017
Great customer service, everybody was very attentative and informative. My car was finished ahead of time and it came out perfect. Great work and I will definitely refer others. Thank you!!
Benjamin C.
Vehicle Make : Ford
5 out of 5
6/4/2017
Excellent service. Wad continuously updated on the repairs. As always first rate service.
David D.
Vehicle Make : GMC
5 out of 5
6/3/2017
Job welll done
Samnang R.
Vehicle Make : Toyota
5 out of 5
6/3/2017
Awesome customer service
Cynthia G.
Vehicle Make : Honda
1 out of 5
6/1/2017
I received terrible updates on my car, not to mention the eta of completion was pushed back three times. Not only that but miscommunication one of the times the completion was pushed back I had arrived to pick my car up because I received an email notification and phone call stating my car was complete. I now have my car back and it still is not complete I have to return to your shop so the final piece can be installed.
Archie E.
Vehicle Make : Ford
5 out of 5
5/31/2017
Professional and courteous staff. Thankyou!????
Angela P.
Vehicle Make : Acura
1 out of 5
5/28/2017
I still don't have my auto after 6 weeks and have no idea when they will be finished. The shop workers have so far not paid attention to detail. For the most part the car looks good right now but there are gaps in the roof rails, which I was told will now be replaced, and the sensors were not working when I arrived to pick up my car today. Now I have to wait until after the holiday to ask when they think they will be done. Luckily I have not been able to drive but if I had who would have to pay for the extra rental car time? I think your workers need to have some detail oriented training so they can do the work correctly the first time and save the insurance companies they work with some money
Jacqueline C.
Vehicle Make : Chrysler
5 out of 5
5/28/2017
It was the best!!!
Jaime T.
Vehicle Make : Toyota
5 out of 5
5/28/2017
Love how my truck was washed right before pick up! Tires were nice and cleaned. They even cleaned the inside of my truck! As far as work goes my truck looked awesome all around. I even got my truck back 4 days sooner then expected. Thank you
Cindy G.
Vehicle Make : BMW
4 out of 5
5/27/2017
This is my 4th repair at pacific elite. They have never failed to get the job done right. The service is great in all departments. I received updates and never had to call in to find out the status. Frank was able to get my car done before the date promised. My car looks beautiful again thanks to the experts! Thanks again!
Caryl M.
Vehicle Make : Lexus
5 out of 5
5/26/2017
ABSOLUTELY WONDERFUL Great service Great job Spectacular staff Love Frank!
Andre H.
Vehicle Make : Scion
5 out of 5
5/26/2017
Great experience! Thanks to the team for making it a smooth transition. Thank You
Victor W.
Vehicle Make : Toyota
4 out of 5
5/26/2017
Outstanding service and workmanship. My car was finished a day earlier than it was promised I was very impressed by that. I have already told several of my friends that will continue to recommend Pacific.
Anthony D.
Vehicle Make : Acura
5 out of 5
5/26/2017
Staff was fantastic to work with and text messages kept me updated at every step of the way.

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