Karen T.
Vehicle Make : Hyundai
You should have your email updates reflect what is actually happening with the vehicle. All the staff were exceptionally helpful, kind and professional. My car as it turned out was a total loss and your email communications inferred that it was being repaired. That did not effect me in any great way, since I was also in contact with GEICO; but it gives the impression that there is a deficit involving the internal communications within your company.
Nathan C.
Vehicle Make : Honda
I couldn't of asked for a better experience. H&V even scheduled a rental car for me. The staff and service was top notch. When I picked up my vehicle today, it looked just as good as the day I bought it. The exterior and interior were both detailed. The repair area was impeccably done. I'll definitely be recommending H&V of Queensbury to everyone (I already have a few times). Thank you again for a great, pain free experience.
**** T.
Vehicle Make : Subaru
Did have to return twice for some minor readjustments
Was a bit inconvenient , how ever you were commited to address the issue
Sandra R.
Vehicle Make : Chrysler
The work done is great. The staff of the office were friendly and welcoming. There was a minor problem of not being able to get a receipt for my deductible because there was no paper in the credit card machine and no one knew where there was more. Biggest problem was the employee that had the keys to my car was talking to someone who came after me for approx 25 mins. One office employee asked another to go see if I could take my car since I was late to pick up kids. The talking employee simply said I could now take the car. So basically I sat there all that time for no reason. When I left, the employee who was talking seemed to be trying to sell a car to the person who he spent all that time with. Telling him the mileage, the repair info, when it last had an oil change etc. Not great customer service from him for sure. Very inconsiderate of my time. Again, the rest of the staff was great... very personable and very helpful.
Patrick W.
Vehicle Make : Dodge
The customer service went above and beyond to notify me of all the repairs being made to my vehicle and the repairs were fantastic, you would never know there was any damage done to my vehicle!! Very, very satisfied!!!!
Osaunia H.
Vehicle Make : Ford
Thank you for doing everything to minimize Dustin cabin
David R.
Vehicle Make : Ford
Very clean looks beautiful a lot cleaner then when it came in lol thank you very much.
Michele B.
Vehicle Make : Subaru
Pick it up the first time and there were still problems and I’ve picked up again today and have found additional problems
Laurie E.
Vehicle Make : Hyundai
The greatest from the moment I came in the door you were so nice and reassured me told me how long and explained everything thank you so much I would send anyone to you
Joanna B.
Vehicle Make : Kia
Staff was extremely courteous and professional. I appreciated the text updates.
Nikki W.
Vehicle Make : Chevrolet
You guys have always done great work on all my vehicles I have had in your shop
William S.
Vehicle Make : Volkswagen
The Saratoga HV details and cleans the inside of your car after the repair. Queensbury did not and it was disappointing
Tammy B.
Vehicle Make : Ford
What a great crew at H&V..
Thanks for everything, i have always brought my cars to you bc you are definitely the best.Custemer service is wonderful also.
Thanks for keeping in touch every step of the way..
Kenneth S.
Vehicle Make : Kia
Outstanding customer service from assessment through continuous update and final product. Facilitated interim rental car access and availability and smoothed the way during every step of the process. Destiny was particularly helpful in keeping us informed. Would highly recommend your company to anyone needing auto repair services and will ensure that Usaa is also similarly informed.
Karen B.
Vehicle Make : Honda
Communication could be better. My car wasn’t very clean. The sunshade that goes over my trunk was filthy. I was told my car would be detailed. Many things still dirty in the car.
Constance K.
Vehicle Make : Nissan
The excellent staff at your Queensbury location made my experience move smoothly and without any stress! Great team at this location!
Kelly F.
Vehicle Make : Toyota
The entire team at H&V was fantastic. They kept me up to date at all times, and couldn't have been nicer!! Thanks to them all for making my car repair process as smooth as possible!!
Aaron D.
Vehicle Make : Honda
I appreciated the quick, friendly, and straight forward service. Thanks!
Fiona S.
Vehicle Make : Honda
Exceptional service: The dent repair looks great, was finished on time, they communicated very well with me throughout the process, left my car spotless (inside and out, including vacuuming inside), and touched up some superficial paint scratches.
Michaela D.
Vehicle Make : Hyundai
Everyone was so helpful! And always happy when I walked in the door! And the best part, they remembered my name, everytime! Will defiantly be using you in the future if need be! My car looks and smells brand New! Thank You!
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