Fix Auto San Jose

It was my best experience with fix auto and I really appreciate for your kind service.

Ozzy was very helpful through this whole process. Not only that your staff is very very professional. Thank so much.Miss Davison

Promise time was little late but is ok

The service rendered was very efficient and systematic. Staff was very well-informed of service rendered and with such expertise and good work ethic was being displayed during The entire service . Ozzie was initially keeping us posted on the entire process, with secondary use of Both voice calls & text messages was being relayed and transmitted. Thank you so much.

They got the job done fast

Kept me informed of progress on daily basis and completed work as promised.

too expensive. I saw the breakdown of all the parts, almost everything were marked up and they say it's supposed to be UW?!

Excellent customer service!

Excellent service

Great service! Amazing staff!

I can’t say enough of how impressed I was with the service Everyone is so professional and just so amazing at what they do Blanca is very detailed oriented and very professional and she is axcellent at what she does . There was this another person I forgot the name who looked at the damage along with her He was amazing at his work as well as his communication skills and humble personality . Kevin from enterprise can make you feel really good about your day and was so caring and humble warm and professional at the same time Over alljust loved everything about this place and work ethics the employees shows . Thank you so much I can’t appreciate enough how much I loved the service .

Excellent timely service, when I needed a quick fix. Came in with a repair needed without appointment and support was great. I'll be back! Thank you!

Great Service.... Tina helped me and was very nice. Thanks again.

Very good

I am extremely disappointed in the lack of professionalism throughout the process. In the beginning, it seems as if all is taken care of, nothing to worry about, but as I call every day of the week my vehicle is supposed to be completed, and reassured my vehicle’s repairs were finished, I come to pick up my vehicle and it isn’t even done. I’m super annoyed by this as it cost me an hour of work, then having to wait for a taxi to bring to work so that I can come back on my lunch break and hope my vehicle is done. Then on the way back to work, I notice an item that was attached to my obd-2 port was missing, I called and spoke to the manager (Andre) to ask where if somebody had removed it. He put me on hold to ask the mechanic and the detailed who had worked on my car if they knew it’s location. Now normally I wouldn’t be upset about this but this part cost me $300 and now my interactive screen is freezing due to the item not being replaced. All Andre could tell me was that they (the Shop) is not responsible for loose items in the vehicle. The part was not loose, it was attached to the vehicle. If my part doesn’t “magically” appear or they reimburse me the money it cost for the part, I will be taking legal action. I am in shock about the unprofessionalism and unethical practices this shop performs. I will never bring in another vehicle or recommend this body shop to anybody, and I will be contacting my insurance agency to have them reconsider the shop as a preferred body shop. This is outrageous.

Very good and professional service.

Nice job on the seams and color. One minor issue seen in paint finish at top of driver side c-pillar on rear quarter panel where a dime-size bubble cluster appears. May come back and exercise guarantee to have it corrected. Otherwise, overall experience was great. Thanks.

Osvaldo is top notch! My car came in on budget and was done even before it was promised! Class acts! I loved dealing with Tina, Osvoldo and the entire team! Thanks for going above and beyond to make me happy and get me in and out quickly! Brenda

It's fast less then the estimate time Text me about job updates Keep me close with what's going on

The daily up dates of the progress of the repair. Your receptionists is very charming and does a great job. Her smile makes you feel very welcome. Work was done in the time element promised. Thank you very much.