Paul /.
Vehicle Make : Hyundai
Customer service and prompt delivery of my car was exemplary. Work is great. Very satisfied
Apelar.amy Apelar,****.
Vehicle Make : Dodge
Poor communication
Receptionist rude and not helpful on the phone with making rental reservations. Once made, made using incorrect insurance company and claim
Sean M.
Vehicle Make : Toyota
I was disappointed that it took longer than a week to repair my vehicle. Joel called at about 2:30pm on a Friday to tell me that my car wouldn't be ready as expected an hour and a half later. I had already cancelled a Friday meeting so that I could pick up the car and my insurance only covered $20/day on the rental car so it necessitated us keeping the vehicle through the weekend so that I could get to work on Monday. With an already high deductible this meant that I had almost $900 in out of pocket cost for a very minor repair. Also, I have protective floor mats in the vehicle and the carpet under the mats is completely soaked throughout the vehicle. I appreciate getting the car back clean and they did do a great job with that but I'm going to be hard-pressed to get those carpets dry before I encounter potential mold issues.
Edward /.
Vehicle Make : Toyota
You all did an AMAZING job! From the front desk to my estimator, Tim, and to the crew who fixed my car. I will definitely refer anyone to you. Thank you for all you did!
Patricia C.
Vehicle Make : Chevrolet
Did a great job!!!
Janita R.
Vehicle Make : Hyundai
My car was so clean inside. Thank you
Dennis O.
Vehicle Make : Toyota
Updates. Got one on 10/24 and nothing until the "car is ready" update 11/6. I think a once a week update would improve the "Update" program.
Appreciate how clean the inside of my car was! Thank You.
Amanda T.
Vehicle Make : Toyota
It was an awesome, professional experience!
Tami S.
Vehicle Make : Hyundai
It was done quickly. Thank you!
Hannah B.
Vehicle Make : Honda
Above and beyond expectations! Very pleased, will recommend to others when needed! THANKS FOR ALL YOUR HELP!
Sheila L.
Vehicle Make : Buick
I appreciate Zach Bellman and all of the staff at Lacey Collision. My car looks amazing (again) thanks to the outstanding work that was done repairing my car.
I was so upset that I had the accident but your staff greeted me and made me feel comfortable by reassuring me that everything is fixable. My new car looks brand new again. My car was ready sooner than expected too. Thank you!
Angelina W.
Vehicle Make : Kia
Thank you!
Jonathan H.
Vehicle Make : Kia
I just wanted to say that the customer service is the best. The team goes above and beyond to ensure they keep you updated and always a positive attitude. Thank you!
Michael S.
Vehicle Make : Mazda
Great job, done faster than estimated.
Ava S.
Vehicle Make : Honda
Outstanding job. Timely, excellent work, and the car came back spotless in like new condition.
Scott C.
Vehicle Make : Toyota
Very happy with the positive customer service from all staff however my car was returned with a blemish
Ronald L.
Vehicle Make : Subaru
Fast, professional, thorough.
Ron M.
Vehicle Make : Toyota
Great job on the rear bumper replacement and paint refinish. I've worked with Kevin Lambert on other projects with this and other vehicles. He is always very professional and explains the processes that are taken to get my vehicle repaired. The office staff and scheduler are always friendly and make the process of repairing my vehicles much easier. As always, Thank you for all you do and look forward on working with the company on all my future repairs and accessories projects.
Jane S.
Vehicle Make : Ford
Great service!
Patricia T.
Vehicle Make : Subaru
Nick was great!
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