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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 474 reviews 78%
4 star 90 reviews 15%
3 star 6 reviews 1%
2 star 13 reviews 2%
1 star 24 reviews 4%
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(All Vehicle Makes)
Susan A.
Vehicle Make : Hyundai
4 out of 5
2/10/2016
Cody did a great job keeping me informed of where my car was throughout the whole process. My car looked great upon completion and the extra wash and interior cleaning was a nice bonus! They even vaccumed the trunk, wouldn't recommend taking your car anywhere else!
Michael K.
Vehicle Make : Chevrolet
5 out of 5
2/10/2016
Cody Fortenberry was great. Very helpful. Deserves a promotion and a raise.
Michael B.
Vehicle Make : Chevrolet
5 out of 5
2/9/2016
Everything was polite and professional ,from the moment I walked in the door, to the moment I picked up my truck.You-all kept in constant contact until the work was completed ,Thanks for ur service
Enrique C.
Vehicle Make : Dodge
4 out of 5
2/8/2016
Everything went well. Only problem was my car horn was not fixed correctly. Still not working properly
Courtney T.
Vehicle Make : Ford
1 out of 5
2/8/2016
****) I should not have had to contact you all in order to check on the status of my car, you all should have notified me. If you say that something is going to be ready on a certain day and it's going to be delayed, it is your responsibility to let the customer know. I have no problem with delays and understand that things happen, but it is imperative that you communicate this with your customers. 2) I found a nail in my tire the day that I picked it up. I took it to a shop and this cost me 20. You all should do complete reviews of each car you repair to make sure that you haven't caused unintentional damage. I would greatly appreciate it if you all would consider reimbursing me for this charge that I had to pay. 3) I picked up my car and realized that the license plate was not put back on my car. I had to request to have this put on. This should be standard procedure. Please forward this information onto the appropriate review committee. Hopefully these suggestions will help improve your business. Thank you and have a great day! Courtney T
Scott C.
Vehicle Make : Hyundai
5 out of 5
2/7/2016
Friendly courteous staff and a quick turn around on the repair
Katherine H.
Vehicle Make : BMW
4 out of 5
2/6/2016
Everything was great. Very happy with my service! Cody worked to get my car to me ASAP.
Rosalio G.
Vehicle Make : Chevrolet
5 out of 5
2/6/2016
Great service from Joe. He explained to me what needed to be done. He made me feel like a person and not a number in the process; starting with the words statiing he understood how an accident may be affecting my life.
Carol J.
Vehicle Make : Chevrolet
5 out of 5
2/6/2016
100% satisfied Thank you for your superior service. Carol J
Matthew S.
Vehicle Make : Chevrolet
5 out of 5
2/4/2016
I appreciated the text messages
K
Vehicle Make : Toyota
5 out of 5
2/4/2016
Job well done even before scheduled time. More than professional people. They are friendly and kind. The place was clean. As a woman that was nice I liked the updates so I knew what was happening with my car. The whole experience was made much easier because of your people.
Lachelsea K.
Vehicle Make : Scion
5 out of 5
1/29/2016
Everyone at the bellaire Blvd location where so nice and professional I plan on using them anytime my car needs repairs what a fantastic crew
Alon M.
Vehicle Make : Toyota
4 out of 5
1/26/2016
Everything was excellent, couldn't ask for better service from everyone over there.
Melissa R.
Vehicle Make : Nissan
1 out of 5
1/26/2016
Due to the fact that you did not properly set up my car rental I am now being charged by Enterprise for 202.41 You did not tell them that I already had insurance with Allstate and it should have rolled over when I rented with Enterprise. I was also told by Liz that if I drop off the car on Wednesday, January 20 I would not be charged for it. Now I'm being charged for the 20th. I expect this to be resolved soon.
Patricia G.
Vehicle Make : Lexus
5 out of 5
1/21/2016
Good customer service.
Arlene S.
Vehicle Make : Ford
4 out of 5
1/20/2016
Open to work with me on the work to be done
Martha C.
Vehicle Make : Mercedes
5 out of 5
1/20/2016
Great customer service. Thank you
Daisy G.
Vehicle Make : Toyota
5 out of 5
1/19/2016
Cody was very efficient explaining everything to me. He is perfect for the job!! Thank you
Frank W.
Vehicle Make : BMW
5 out of 5
1/19/2016
Very professional interaction. Much appreciated.
Jose M.
Vehicle Make : Nissan
5 out of 5
1/16/2016
Keep up the good work. Thank you very much.

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