Service King Gaithersburg

My Customer Rep.(Michael)was excellent. I wish other company would hire more Customer Reps like him. He kept me informed and was always very polite and honest.

Alec was just wonderful & u should be proud to have him on your team Thsnks for everything & Happy Holidays to all. Judith Levine

Thank you for managing a difficult insurance company

I received outstanding customer service from Rep Alex ****, who is very professional, and communicates very well to customer what to expect in Service King's mission to provide 100% customer satisfaction and guarantee on work performed. Alex kept me informed via text message re status of repairs and estimated completion time, of which he was right on point with estimated time. He even had the courtesy to let me know that I had left my easy pass on my windshield. I was very happy he bought that to my attention. He also showed me where my drivers side door handle was loose. Honestly, I had never noticed it previously. This has nothing to do with your USAA member. Probably just normal wear. All parts replaced and painted was explained to me upfront and I was morethan pleased with the workmanship of Service King's craftmanship of restoring my car. To be honest, I have never experienced being kept informed of work performed by other shops. This is such a great feature that I is provided to the customer. Alex is a definite asset to Service King through his professionalism in communication, his knowledge and skill in assessing the damage, and working towards the goal of providing 100% customer satisfaction. My car was washed and vacuumed to perfection. To reiterate, I am 100% satisfied and would highly recommend Service King to others. I posted your mission to help our unemployed military veterans on my Linked In page. So many of my connections thanked me for posting your mission to help. I know that the vets will be visiting your site for employment. As a former DoD employee, I sincerely thank you for honoring our veterans with possible employment with your business. Thank you for servicing me, and providing Alex to service me through whole process of repairing vehicle.

The job was wonderfull

I am very satisfied with the service I received at Service King. I was kept updated on the progress of my car and I appreciated it that.

Alex was a great consultant and kept us informed every step of the way. Thank you!

Everything was great and Alex made sure I was updated every step of the way

Great service and communication finished my car before it was expected to be finish great customer service

My adviser was excellent and the car looks great. I will recommend ServiceKing. Al O

I appreciated the text msg updates and the car looked brand new.

It was wonderful. They did great Job

Wonderful service & extremely nice people to deal with from your receptionist to your coordinator! Will recommend your company whenever needed!

Timing was great; service was performed well; staff was very professional. I had Alex as my provider. He constantly informed me of the progress being done on my car. When I told him I probably would not be able to get my car by closing on the day it was ready, he volunteered to remain there until I arrived. I have never experienced such amazing service! Alex was by far the best service provider I've had anywhere in a long time!

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thanks for the wonderful job.

I found your staff very helpful from the the start until the moment the job was completeted. I was very pleased that the repairs were completed in a record time. I will sure recommend you shop to my fiends and collegues

Dealt with Alex at the service king in Gaithersburg Maryland. He was great, kept me up with the status of my car and the final product was a perfect repair. Will 100% recommend this shop to others.

Alex was extremely helpful about getting mein and out of appointments quickly, and he kept me well informed about my car's progress. I was very impressed with how quickly Service King did the work and how good the car looks. I would definitely recommend Service King to other people. Thanks!

The repairs look great. Our repairs were done well ahead of schedule. Everybody at this location was very friendly and helpful. Alex & Margarita are definitely 10 out of 10.