Service King Gaithersburg

Service rep was very good.

You are amazing, you really taking care of my car and I'm really happy with the services.

Kept me up to date on the progress of repairs & completed them ahead of schedule. Pleasant staff.

You treated my old car as if it were new. I appreciate that!

Extremely satisfied!

James Dubendorf, general Mgr. Just wanted to give a commendation for Alexander **** for being quick, courteous & taking care of my car in a timely matter & was a pleasure doing business with Service King because of him. It was a pleasure working with him & he is an asset to your company. I do hope that he is told. Sincerely, Judith Levine

I am very satisfied

Alex **** provided excellent customer service throughout entire repairing process. He is a very professional, thoughtful and patience person. Provided much possible repair details included recommendation about how and what to repair on my vehicle. I give 10 stars for his excellent and professional service. Thank you for great service!!!

Thanks for the awesome job and keeping me informed throughout the whole process!

My expected pick-up date was delayed multiple times for a approximate month and a week total time I was without my vehicle. I was never updated on direct status, a few emails were sent out based on the initial arrival of my truck, start or body work, paint, and nothing until after I picked the truck up. I had to call multiple times in a day on each revised pick-up date to determine if it was complete. Every time I called there was a new excuse as to why the work was not completed; including, ordering the wrong windshield, installing the antenna, installing the side view mirror, truck is still in painting, damage to the door molding and has to be replaced, and finally on the actual morning I got my vehicle it was said the reason that it took so long was that my door needed to be replaced and not repaired (which was not to my knowledge) and the hinges needed welding. I drove off with my truck and later that day realized the wrong side view mirror for my make/model/year was installed. Also, when closing my door the handle and inside of door is loose and coming off of the door (happen about 5th time the door was shut, repairs obviously did not hold or done properly). Mirror in side view mirror shakes. Door makes noise when driving as if it does not close or seal properly. Poor communication, poor work.

Employees were most helpful and pleasant.

I'm very satisfied with the repair of my car , Mario is very professional , he explained me all process , was good experience with Service King.

nice folks to work with..car looks great

Excellent thru and thru!

They handle me and car with excellent from the front office to the the good staff that work in the repair area of the shop...thank so much for your amazing care towards customer service, which seems to vanishing from a lot company's

I was very pleased with your efficiency and the way you consider your clients. Thanks to Michael who was the person who kept informing me about the repair progress. Thanks to all. Yolanda P

Mr. Michael Orrego was very professional in every steps from estimate to delivering the car. Service King mechanics did a fantastic job and my car looks like a brand new one.

The staff was professional, courteous, and knowledgeable. I appreciate the updates and the time taken to answer all my questions.

great job great job!

I would gladly recommend your services to friends and family. If needed, I will use your services again.