Jeremy F.
Vehicle Make : Toyota
The only one suggestion I would make is that the shop personnel improve their communications with customers. I called and asked for an update and was basically told that I wasn't allowed to know anything more outside of the email update I received. I wasn't able to get a good sense of how far along the repair of my vehicle was. The communication process felt a bit robotic and not very personable.
Overall, the process and timeline it took to repair my vehicle were good. No concerns there.
Rhonda H.
Vehicle Make : Chrysler
Awesome customer service, I was treated like a queen!
Great job on my needed repairs and a lifetime warranty on the work done
So many thanks to the team in Milford.
Richard C.
Vehicle Make : Subaru
You guys did a great job! Repaired quickly and with quality. Everything was executed with extreme professionalism. Thank you!
Scott M.
Vehicle Make : Volvo
The whole process was refreshingly easy, and Es was especially attentive.
Jon A.
Vehicle Make : Ford
Great job!! Looks good!!????
Betty S.
Vehicle Make : Mazda
I appreciated the updates. Also, Ed was very kind, helpful, courteous and made the experience pleasant.
Thank you
Betty Jo
Ashley P.
Vehicle Make : Nissan
They were super nice and made sure I was taken care of :)
Erik N.
Vehicle Make : Nissan
We live in Illinois. We had the car fixed at your location in Milford, OH. Upon receiving the vehicle, there are still shards of glass from the windshield in the cup holders, door handles, on the seats. The bodywork is great and the paint is excellent. No other issues with the vehicle except the poor inside cleaning. I'm very frustrated as I have to take it to get professionally detailed.
Mark E.
Vehicle Make : Dodge
Very quick and professional
Evelee G.
Vehicle Make : Subaru
The work done to my car was fantastic. I was so shocked how fast the work was completed. Thank you for doing an awesome job on my car.
Jeffrey M.
Vehicle Make : Honda
Great job!
Jack B.
Vehicle Make : Ford
Wonderful job.
Greg C.
Vehicle Make : Nissan
Very satisfied professional job well done thank you very much
**** I.
Vehicle Make : Honda
Team spent a lot of effort cleaning the car before delivery.I was impressed that the pack of tissues was even placed back in the door that was damaged/replaced. I would like to note that the windshield had wide smears across it making it difficult to see out.
Jo El.
Vehicle Make : Chevrolet
When I showed up to get the car after ABRA said it was ready on Friday, a screw was not in to hold the wheel well cover, the corner where the front panel and wheel well panel on drivers side was not fixed and the driver's side rubber floor mat was missing following vacuum of car. The technician argued that it was not there to begin with yet evidence of a pristine floor carpet on an 8 year car says otherwise. I am still now waiting for the repairs to be complete and the replacement of the rubber floor mat (weather tech).
Eric B.
Vehicle Make : Ford
great job on the repair
Jeffrey C.
Vehicle Make : Toyota
Well done
William A.
Vehicle Make : Honda
I really liked how I got updates about the progress everyday. The repair is done every well. You can’t tell that I was even hit. I feel it was done in a timely manner.
Nicole H.
Vehicle Make : Honda
Great quality work, great customer service and vehicle completed ahead of schedule!
Kimberly G.
Vehicle Make : Toyota
very satisfied
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