Abra Auto Body Repair of America - Lebanon OH.

Awesome team there. Attentive and helpful, and very patient. Good listeners, never made me feel like I was a burden. Great team!

The Lebanon Abra Team take Customer Service to a whole new level. Margo to great care in getting all my info and making me feel comfortable. Chris was awesome the way he was very out going and friendly. He also explain the entire process and procedures taken to repair my car. They were also done ahead of schedule by a day. I went to pick my car up today to see Margo going over it a making sure it was just right for me to pick up. When I got in my car to leave I noticed they had all but detailed my interior. Inside and out it felt and looked like a new car. Thanks for all your efforts and great customer service Margo and Chris!!

I was told that your work would be excellent! I am pleased to say tthat it was even better than that!!!

Up and beyond, inside was cleaned as well. Not necessary but I appreciate it. I'm more than satisfied. Thank you so much.I hope I never need that type of service but, if so you would get a call. Thanks again!

All of the staff was extremely friendly and helpful. They were very quick to make my appointment for the estimate as well as getting my car in for the repair. I was kept up to date with the whole process. Very pleased with the work done and the final result! Great company!

I trust Abra with my vehicle repairs always.

They were so easy to deal with, just very kind and considerate. They sent me a text msg every day on the progress of the repair and it was actually complete **** day early. These people truly want you to be satisfied and that I was! The repair work was above what I expected. They get an A on everything!

Thank you guys! You were great!

If I ever have a newd for body work for my cqc or my businesses vehixles abra will get a call for repairs. Unbelievably quick with service.

I was pleased with all aspects of the repair.

Very Professional, was done way before expected. Give them a 10 on everything. Highly recommended

Professional group that explained everything in detail and delivered quality repairs.

I was most impressed with the daily progress updates I was given. The quality of the work was good and overall repair timing was about what I expected. I would not hesitate to use Abra again (but I sure hope I don't have to!).

I used ABRA because they have a history with my USAA insurance and had very good reviews. The set up process was easy but I had several communication problems during my service. I dropped my car off at the Mitchell Ave ABRA in Cincinnati and they asked if they could transfer it to Lebanon ABRA which had space. This was fine with me. I was told Lebanon ABRA would do my estimate and then call me with it so I could decide if I wanted them to fix an additional 2 scraches on the back with my accident damage and then I would get so many updates that I would be annoyed. After 3 days of no updates and a message from USAAsaying they had payed almost 3000 to ABRA, I called to find out my car was already being repaired and I wasn't told a thing. In fact now that I think about it no one really told me exactly what the damage was and what was done to fix it. After this I did get 2 updates from the Lebanon ABRA the final of which was that my car would be available for pick up at Mitchell ABRA on Wednesday night and they would call when it was ready. By Thursday late morning I called Mitchell ABRA and spoke with Jessica who told me my car wasn't there. After several more calls to both ABRAs my car was indeed located at Mitchell Ave and completed for my pickup that day at 6p. During this process I was told at least 3 times that I would get a call right back only to call them myself an hour or two later. The final time I did this was at 530p on Thursday where informed me that I was called and they left a message. When I said I had not I was rudely brushed off. I then had to press her again to see if my car was in fact ready, which it was. When I picked up my car it was figured out that the gentleman calling me had dialed my number incorrectly. The number on file was correct. I know that is a long story but final take home comments: ****) would have lived an estimate breakdown with the opportunity to choose to fix my extra scratches and approve the estimate. 2) everyone was very nice and apologetic about how busy and slightly disorganized they were except for Jessica. 3) Jessica was the receptionist who handled my initial drop off at Mitchell and some calls. She was unenagaging at best and rude at worst. I felt like she didn't care and simply didn't try. Nothing I asked of her on drop off (estimate, calls) was followed through on, she told me my car wasn't at Mitchell when it was so I doubt she looked very hard, and after how patient I had been for 10 days of communication confusion it felt like a slap in the face for her to insist I had received a call when I had in fact not. She made me feel like I was the problem. 4) special thank you to Robert and Chris at Lebanon who made this experience better!

ABRA was wonderful! If this ever happens again, I will go back to the ABRA in Lebanon. The service was wonderful and timely.

Got my car back the 2nd day. Repairs well explained. Car extremely clean when returned.

Everyone was really friendly and professional. The repair work was excellent and my car looked better than it did before. They even cleaned the inside of the car. I would recommend Abra Auto Body to anyone who needed any kind of body work

They did a great job and I am satisfied that if I find any issues, they will make it right. We have used ABRA before and will use them again because of terrific customer service.

So far everything was great

Very thorough and called and updated.