Abra Auto Body Repair of America - Lebanon OH.

The repair was done well and the representative was pleasant and respectful but I thought that the airbag light should have been addressed at abra before I picked up the vehicle

Very friendly staff. All questions answered promptly and professionally. I would definitely recommend Abra to all friends and family.

They were amazing! The staff was punctual, helpful, empathetic and went above and beyond to make sure I was satisfied. Chris was my main point of contact and he kept me updated through the whole process! They even swept my carpets and cleaned the dash and console! Amazing!

Chris was great to work with. We had some challenges and he worked through them. I would use this service agai5

Bob was very pleasant to deal with. The office looked neat, and Chris, who called to let me know the car was ready, was also very nice. The work done on the car was all I hoped for, it looks great!

Great staff, fast, helpful and efficient!

Robert was well organized and executed the repair with great efficiency. He did all the repair on the damaged parts in an excellent manner including the paint job. The car was detailed and spotless when it was returned to me. I was very pleased with the whole job and if I ever need another collision repair this location will be my first choice. Thank you. Arlie Enis

They did a great job really liked what they did and how fast it done and I really like that went above and beyond what I expected and I'm glad that I went great job everyone and I can't think you enough

Work was poorly done when they initially tried to give us. Ack our van. Raised an issue about a chip that was not there prior to the accident and were told they could use touch up paint. When the vehicle went to be fixed from the issues that weren't properly done the first time the chip was still not done. The general manager was being a little condescending in his remarks about where the damage was (chip was also on the back hitch where the vehicle was rear ended). I know exactly where the damage was as I was in the vehicle and injured in the accident. They touched it up with paint and told me I coukd call and make an appointment to bring it back in a couple weeks when they weren't busy. Fine but my issue is I will have no vehicle then while my husband is at work when this chip should have been fixed at the beginning. Then when we went to leave the vehicle wouldn't start. One employee claims it's from him leaving the doors open while he vacuumed the van out. I somehow doubt that as I vacuum the vehicle out regularly, with all the doors open, and never had it not start on me following that. Also, after leaving the body shop we noticed the van pulled hard to the left (changed lanes without trying) and were informed by our insurance company that ABRA stated it needed an alignment but was never done, nor where we ever made aware of this issue. At this point, we won't use ABRA for any future needs.

Job well done. I appreciated the updates during the repair process.

Kept me informed throughout the process. Do it right the first time. Willing to send the Honda to a Honda repair shop to correct the last problem. Job well done

It always feels great when you get great customer experience. Chris Rue was amazing.

Wonderful employees and service

Really super friendly.

The basic body work looks great but we now have a large crack in our front windshield that wasn't there before. I'm surprised it wasn't caught in the final inspection and disappointed since it is new from after we dropped off the vehicle for repairs. We called as soon as we got back which was right after it was noticed. We have left a message but haven't heard anything. This crack never existed before and doesn't look like it has any impact point, just there. That is the primary reason for issue with the repairs.

Amazing job! You can't even tell there was damage and they even vacuumed the interior!!

Awesome job and courteous service

Looked great

Fast service and good work. Thank you.

Ps I still hope I never see you again