Centreville Collision Center

The staff was genuinely interested in getting the job done right.

Great job and my car was so clean

Had a great experience with Collision, not sure of his last name but Andrew was very helpful and answered all of my question when I called to check on my car repair, couldn’t have had an easier experience. Thank you

highest quality work i have seen in years. next time i am in need of auto repair services i know exactly where to go. Mr Andrew is very honest and knowledgeable person.

Primary inspection report not provided when I drop my vehicle . Some scratches on car not fixed and still there . They didn't fix my car well , paint spot on Bonet , door issue , vibration noice , bumper and grill didn't fix well, not get cooperation from Andrew

Appreciated the daily calls with updates!

My dad was very happy to get his RAV4 back today Thank you

Thank you for getting her car back in order, thanks for finding the damage in the rear suspension that was not notated in the original insurance estimate. I know it took two weeks was a little longer than originally planned but I appreciate you being thorough and get the job done right and keeping us in the loop on the time frame. Overall very satisfied with your company would use you again

You all picked up and dropped off my car for me - that was amazing! And the regular email and phone call updates were very much appreciated - I knew exactly where you all were in the process at all times. Thanks.

Nice work

It seems that several things conspired to make the repair take significantly longer than it should have, however, I am pleased with the workmanship of the final product.

Thank you for the updates, your finish time was right on schedule. The vehicle looked fantastic when I picked it up and it drove like new:

My vehicle wad transferred to you from Chantilly Auto Body. During the time that my vehicle wad with you I never received a call with an update. I received an email telling me that my vehicle would be ready by Friday but when Friday came, I heard nothing. When I finally called I wad told it would be ready by Wednesday. I was not happy with the work that wad done. The paint is uneven on the vehicle. I called to complain about that but to no avail. I will never work with this facility again and would not recommend anyone else. Poor customer service. Poor communication. No one even caked me to verify that my vehicle arrived for repair with you. Extremely poor service.

Alignment was not fixed

Customer service was amazing and very prompt with getting my car back to me.

Job looks excellent!

Amazing service!

I really appreciated the way you all kept me up to date as to what was going on with my car. GiGi was WONDERFUL!

Despite the fact that you kept the vehicle for 3 weeks and had ample time to complete the repairs without us rushing you, the vehicle had some discrepancies upon delivery. I specifically asked several times, when the vehicle was first taken in for service, to make sure these final cosmetic issues are taken care of before delivery, and I was assured that it will be done right, but to my disappoint it was not. The gaps between the hood fenders and front cover were not properly aligned. When I asked the unprofessional gentleman that was helping, he said "it's never perfect, repaired vehicles always have these imperfections" and he turned out to be the manager, so he said! However, when "Anton" the technician came out to look at the vehicle, he was very professional and very helpful. He took the vehicle in and adjusted all the gaps around the hood fenders and front cover, and am very satisfied with the work that Anton did. Why were these minor adjustments not done as part of the final checks on the vehicle while it was being serviced? There are other discrepancies: ****- The vehicle now has a 'Check Engine Light' which it did not have before it was taken to your shop. 2- The external temperature is now always reading -40 degrees. 3- Another minor issue is that the engine compartment is full of dust. You may take this feedback lightly or even ignore it all together as it's usually the case with these feedbacks, but in reality, this customer experience does affect your overall reputation as a professional collision repair center, which I will share with the BMW dealer and USAA. Many thanks for Anton for his friendly and courteous professional service! MSgt Fayed

It was quick!