Centreville Collision Center

Was told I would get daily updates on status. Did not. Until I started to call after being in the shop for 5 days with no word. Told me it would be ready earlier in the week...no word. Called in everyone seemed annoyed - however noone was calling or emailing me as promised. I just needed to coordinate my schedule to get it and know what to expect. Finally get a status update it is ready and turns out it wasnt bc they didnt listen when i told them on intake what system failure notifications were going off in the car and what occurred with engine on impact. Clearly their focus was only the physical rear bumer replacement. They end up finding same issue i had already explained at their quality control phase. So they call me, explain what they "found", and when i explain I mentioned that same thing 10 days prior and not sure why this is JUST NOW news to them, i start being spoke to in a condescending manner. I understand that they probably reset the indicator lights and figured it was a fluke on impact and need to run thru diagnostics once put the car back together. However, it should NOT have been expressed to me as if this was something they JUST figured out. They were told. The car itself was giving a message every time you turned it on. They should have known 10 days earlier to check into this and order the correct parts 10 days prior. Not order parts once I'd received notice for pickup and cause a 3 day delay and further car rental expense. Given the demeanor of the unhappy front desk admin wen being asked normal questions and being eespnded to like I am irritating her and the rudeness from the service manager...I will take my business elsewhere in the future if anything like this happens again.

Very professional keeps me up to date the progress of repairs. Fast turnaround will definitely use this shop again.

The emails that you send out regarding the status of the repair should be more accurate. I was out of the country and was relying on the emails to let me know the status of the repair. The emails lead me to believe that the repair would be complete on Sat which was the day I was returning and was surprised to find out that it wasn't. If the emails could be more accurate that would be a big help. Since the emails are meant to communicate with the customers on the status of the repair then they should be accurate.

repair was excellent as was keeping me informed. I was a bit (ie, not much) unhappy with the time it took if only because initially there was a 12 day estimate (which was within my rental car agreement with USAA). However, car was ready several days ahead of revised estimate. OVERALL very pleased and would tell others that they should use your services. THANKS

The customer service and constant feedback was awesome. Have always heard negative stuff about bodyshop in terms of their ability to deliver on time. Your shop proved that wrong. I will recommend you to friends and family.

Car repair completed earlier than expected. Great email updates on progress. Friendly staff. And I loved that my car was washed!

I told them numerous times including the first day I brought it in about driver seat not working properly for adjustments - but it didn't get looked at until the end so now the seat does need to be replaced and it got ordered and I need to go back when they get the seat. And have car in shop another day or two. I am happy the seat was checked out as I knew the height adjustment was not working within a few days after the crash. But I just don't know why the first second and third times I told someone it didn't get looked at - they looked at it the last day. After the third time telling someone and he said I don't know why this isn't in the notes. So it is the first and second times I told someone it didn't make it into the notes for someone to actually check it out.

The lady on the front desk was very helpful

I know that you need to use after market parts when possible to save money, but I highly appreciate your unwillingness to allow that to compromise on quality and fit. You switched in some OEM parts when the after market parts were not quite right, which took a little longer but was well worth the wait, and the car looks great. Thank you for that, and I'll be spreading the good word about your shop because of it.

My car came back on time and it was also vacuumed in addition to the required repair work. The only thing I would have liked to have done differently is an allowance of time for the parts to be ordered before dropping my car off. My car was still drive-able and I feel like I was without a car longer than need be because I had to drop it off before the parts could be ordered even though I had had the estimate done at that location.

Everyone that I talk was so wonderful and they help me with any questions I had

Great job on keeping me informed of repair progress. My car looks great.

Centerville Collision did a good job in fixing all the issues, they went out of way to clean the car, both interior and exterior to provide me with a new car experience. It was refreshing to receive a car with a good condition after an traumatic experience of accident.

Great repair progress communication. Work completed as promised Very professional service.

Keep up the great work

Communication was excellent throughout the entire process. That was very much appreciated.

Great job, guys. Car looks great. You delivered it on time. All insurance details were handled smoothly. Much appreciated!

Everything looks good

Thank you guys you are awesome

Dashboard was changed and the drivers left dash vent fell out on the way home.