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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 347 reviews 76%
4 star 40 reviews 9%
3 star 16 reviews 3%
2 star 19 reviews 4%
1 star 36 reviews 8%
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(All Vehicle Makes)
Christina M.
Vehicle Make : Ford
5 out of 5
1/16/2015
Absolutely professional team. Couldn't be happier with my experience.
Stephanie S.
Vehicle Make : Kia
4 out of 5
1/15/2015
I could not have had a better experience. The office admin was amazing she talked me through my repairs!! My geico adjuster was very professional! And Dave at the shop is just a cutie pie who was so sweet and kept me well informed! The young lady at the front desk was so sweet and kept a smile on her face...
Maryann C.
Vehicle Make : Ford
5 out of 5
1/10/2015
The service was great! The people were helpful and wonderful to deal with. They were very efficient and my car looks like new. My rental was waiting for me. The whole procedure was painless. I highly recommend them.
Catalina F.
Vehicle Make : Ford
5 out of 5
1/3/2015
Staff is very courteous, and explained everything in detail.
Kelsey A.
Vehicle Make : Kia
1 out of 5
12/31/2014
Stains from the coffee on my passenger seat can still be seen. I'm not sure if this is due to a lack of cleaning or because they could not be removed. No explanation was given.
Christopher M.
Vehicle Make : Kia
1 out of 5
12/9/2014
The work on my car was satisfactory. The problem I had is when I got my vehicle bask and got home opened Trunk it was full of white residue all over my new mats on my belongings. It was AL over seat and seatbelts. I was not happy I should be refunded my 100 deductible I paid toyota.
Tyrone E.
Vehicle Make : GMC
4 out of 5
12/6/2014
Very please and would come back .
James H.
Vehicle Make : BMW
5 out of 5
12/4/2014
Great service and a beautiful repair job!????
Mark F.
Vehicle Make : Hyundai
5 out of 5
12/4/2014
The car was ready early and the process was very easy.
Tina T.
Vehicle Make : Toyota
1 out of 5
12/4/2014
My car looked like someone dumped a trash pit in it. I understand I still had some things in the trunk. But when folders with resumes were thrown across the backseat and bags of stuff were dumped upside down, I dont appreciate that. Literally **** was crammed in there. Even if stuff was left it could of been placed inside my car and now thrown in there. I now have to go scrub my interior because my seats are scuffed and my floors are filthy. Over all I thank them for fixing it. But next time I will not return.
Stuart A.
Vehicle Make : Lexus
4 out of 5
11/18/2014
Thanks I am pleased with both the speed and quality of the repairs, I did have one issue with picking up the vehicle, I recieved a text message on Thursday notifying me that my vehicle was finished that read as follows: "Update: Your Lexus is all fixed and ready to come home! We will call you soon if we haven't already, to arrange pick up. Toyota - North Charlotte" and since it said I will receive a call before pick up I waited for a call to get a time to pick up the vehicle. The call never came and when I did call on Monday morning the person I spoke to on the phone was a bit annoyed that I called to schedule a time to pick up. Besides that small issue I am very pleased. Thanks, Stuart A
Kathryn M.
Vehicle Make : Hyundai
5 out of 5
11/12/2014
Great customer service....great repair speedy service
Michelle S.
Vehicle Make : Honda
5 out of 5
11/6/2014
Excellent work.
Jennifer C.
Vehicle Make : Nissan
5 out of 5
10/24/2014
Best customer service I have experienced in a long time! Thanks!
Charles L.
Vehicle Make : Lincoln
5 out of 5
10/23/2014
Thank you very much . I will not hesitate to have Toyota repair my car again . A job well done.????
Ionie B.
Vehicle Make : Toyota
5 out of 5
10/16/2014
Every one I spoke to were very helpful and cooperative. Thanks for you service.
Jorge C.
Vehicle Make : Nissan
5 out of 5
10/15/2014
Thanks for your great service!
Atsushi H.
Vehicle Make : Toyota
5 out of 5
10/11/2014
Your job was great.

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