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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 127 reviews 80%
4 star 10 reviews 6%
3 star 5 reviews 3%
2 star 4 reviews 3%
1 star 13 reviews 8%
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(All Vehicle Makes)
Zhengxuan (wendy).
Vehicle Make : Honda
1 out of 5
10/18/2017
Unreasonable fee.
Lisa W.
Vehicle Make : Honda
5 out of 5
9/30/2017
Kevin was thorough with his explanations. The repair was done quickly and I'm happy with the repair!
Suzanne A.
Vehicle Make : Jeep
5 out of 5
9/28/2017
Danny Flores went above and beyond to complete repairs! My Jeep looks as good as new!
Carolyn G.
Vehicle Make : Toyota
3 out of 5
9/17/2017
Feedback about the status of repairs could have been better. I'd like to have known the parts had arrived and estimated completion date early on.
Patricia M.
Vehicle Make : Chevrolet
5 out of 5
9/13/2017
Excellent service from all employees that assisted me.
Hank C.
Vehicle Make : Honda
5 out of 5
9/6/2017
Nice Customer service, they doing good job on my Honda. Thank you
Jill F.
Vehicle Make : Honda
5 out of 5
8/21/2017
I appreciate all the communication!
Charles C.
Vehicle Make : Jeep
5 out of 5
8/15/2017
Great work and done ahead of schedule
Michael H.
Vehicle Make : Honda
5 out of 5
8/9/2017
The guy I worked with was awesome, he made this process as easy for me as possible m
Ethan P.
Vehicle Make : Hyundai
5 out of 5
8/4/2017
Mark gave us a much better price and timeframe of completion than performance auto did. Very satisfying.
Amy M.
Vehicle Make : Honda
5 out of 5
8/4/2017
Laura and Kevin were great to work with. The car looks wonderful!
Mark T.
Vehicle Make : Honda
5 out of 5
8/3/2017
Great work!!!!!
Diana D.
Vehicle Make : Buick
3 out of 5
7/27/2017
All staff members were wonderful! Treated me well and with respect. My only agreivation was that when I asked about my car (because it was kept a week longer than it was originally estimated at), the answers provided to me were very vague and my representive wasn't confident in her answers although she was new. Don't get me wrong.... she was great!! But I feel that she just needed a little more experience (not a bad thing). Otherwise I was extremely satisfied!!
Kurt B.
Vehicle Make : Honda
5 out of 5
7/22/2017
You guys did a great job! Thanks!
Craig Y.
Vehicle Make : Hyundai
1 out of 5
7/19/2017
Repairs took much longer than promised and I had to keep calling to get any information. Several times work stopped on my car because they needed info.from me but didn't ask. In one case the car wasn't worked on for a week until I called them and finally they said they needed to ask me about new damage unrelated to the accident. I had called 3 times in that period and nobody gave any update. This was a terrible service job.
Timothy A.
Vehicle Make : Ford
5 out of 5
7/10/2017
They did a great job!
Janet K.
Vehicle Make : Honda
5 out of 5
7/7/2017
Thank you for a job well done!
Daniel P.
Vehicle Make : Hyundai
2 out of 5
7/7/2017
I tried several times over the 17 day period to speak to Kristie Seymour. Calls were not returned and her office and cell phone voice mail box were always full. Other than that, I was pleased with the final result of the work done on my car.
Mary Carol.
Vehicle Make : Honda
5 out of 5
6/30/2017
FAST REASONABLE ESTIMATE. TOLD HOW LONG REPAIR WOULD TAKE. KEPT INFORMED BR EMAIL. EVERYTHING WAS JUST LIKE I WAS EXPECTING. GREAT JOB AND GREAT PEOPLE.
****G.
Vehicle Make : Honda
1 out of 5
6/29/2017
There was and entire lack of communication with me about the status of the repairs on my vehicle, especially since they took five days longer than promised. It is not the delay that was the problem, but the entire lack of communication (failure to return voicemails, answer email inquiries and/or text increase). While I received an apology after the fact, there was no real effort to ensure customer satisfaction with the process.

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