Classic Collision of Brookhaven

I had an appointment for December 9 at 12:30. I flew back early in order to make this appointment. At 12:15 I received a call that Classic Collision had no room on the lot for my car, despite the fact that I had an appointment. The representative explained that they would not want my car to be damaged while it was on the lot because there were so many other cars. The fact that I had an appointment meant nothing.

My car took longer than expected to be complete but classic collision kept me informed each day on the progress. I appreciated the communication each day. They did a great job repairing my car, it looks brand new!

From the beginning using this shop has been terrible. My first appointment that was scheduled did not get put in tot he schedule properly so I had to take time out of my day on a different day in order to get my car estimated. Then once I got my estimate completed it took be 2 more weeks to even get a hold of the office to decide when I would be able to bring my car in to be fixed. They informed me after the estimate that I would get a call from the office to schedule a time, which I never got. I also did not appreciate that when I came by one day to grab something out of my car the office did not know where it was located on the lot. When we did find it my car was outside with no passenger doors IN THE RAIN not covered causing the inside of my car to become wet. It now smells like mold when I got it back today which made me beyond angry. I also did not appreciate that when my car was completed the office called me with only **** HOUR to get to the location from Gwinnett to pick it up on a Holiday weekend. I feel that it is a little outrageous to believe that anyone could make it to Atlanta in **** hour on black Friday to pick up their car before the close of the building for the weekend. I also did not like the fact that because I received the call so late I almost had to pay for the rental car for two days out of my own pocket due to the insensitivity of the staff. I also did not like that one of my repairs failed to be documented and fixed and that even after I have paid for my car it is still not fixed. I am now having to wait for my car to have further repairs after the shop said that my car was complete. To be honest I WILL NEVER use this shop again. From how inconsiderate the shop was with the treatment of my car while it was in the repair process and then the incomplete work and time management of the shop this whole process has been outrageous and agonizing.

Jeff and team did a great job!!

Was fixed in a very timely matter

Very fast, excellent staff, Jeff is very professional. Thanks

Jeff was amazing but there were just a couple of things that concerned me,which he has already agreed to address with my next week,other than that. You all were wonderful. Thank you for your service.

Awesome staff! Great service! Kept me well informed

Jeff and the whole team took very good care of my care and kept me well informed the entire time. The work was done well and in perfect timing.

I am not completely satisfied. The cat now leaks water from the engine and the rear window wiper doesn't work. These are issues that were not present when I left the car at the shop. And now I have to take more time off work to bring the car back in. It would also be nice if the text system was more accurate. More of a nausance since the date kept changing and was far off from the actual day.

Job not completed. Customer service failure.

Great service. Thanks to Jeff for getting me in so fast!

Prefer more verbal communication, at least once per week, than canned text updates. While the text updates are helpful, there is no opportunity for dialogue, particularly if you have a lengthy repair. To be fair, they were available for dialogue when I called but would prefer if they called me once per week. Otherwise, very pleased with the process and the professionalism of the staff.

the email updates weren't very helpful as I was traveling with limited email access. I'm pretty fussy - the car looks great! congrats to your technicians. Garrett was very good to work with and Maria was very nice as well.

Garrett was able to accommodate very quickly and efficiently.

Slow service, incorrect pricing from what I was quoted (this was corrected), poor follow-up. I would not recommend

Much better customer service at this location than your Buckhead location. Buckhead seem not to want my business .

Garrett Ward and Natasha Martin are the reason my wife and I continue to return to Classic for any bodywork needs we ever have. I do have to give credit to the high quality work that is completed we are very pleased with the results - the paint work and repair look better than new. But working with Garrett, is always a pleasure, he provides the most accurate estimates and on my recent visit, his estimate was to the penny the amount of the final bill - amazing! Outside of his extensive knowledge, skill in resolving vehicle issues for me, Garrett and Natasha have unique way of making a bad situation a fun experience, every time my wife and I go to Classic on Buford Hwy, we feel like we are going to see our family, we now have new cousins in town! Thanks again to Classic for the excellent work, making us feel so important, and giving my wife and I a chance to work with our new "cousins" Garrett and Natasha. I hope the next time we visit is to have some custom modifications done, however if its an unfortunate situation, I will be looking forward to Garrett and Natasha making things better like they always do!

Joe and Natasha were awesome! They made the experience as pleasuarable as possible. my car looks fantastic! Thanks to the team that made it possible.

Great service, communication, and excellent work. Very pleased with my car repair