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Body Shop Review Summary

5 star 336 reviews 72%
4 star 49 reviews 11%
3 star 14 reviews 3%
2 star 29 reviews 6%
1 star 36 reviews 8%
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(All Vehicle Makes)
Diane B.
Vehicle Make : Lexus
4 out of 5
10/26/2017
The insurance company made my repairs frustrating but your rep, Rick Malady worked very hard to secure what needed to be done!
Amanda F.
Vehicle Make : Mercedes
5 out of 5
10/26/2017
A little longer than I had hoped for but the constant updates and communications were great!
Lina P.
Vehicle Make : Lexus
5 out of 5
10/25/2017
First time here and the service was great! Randall made sure he kept me updated about every single little thing about my vehicle and I really appreciated that! Car looks brand new and running smooth. Thank you Luxury Hendricks Collision for your service.
William D.
Vehicle Make : Lexus
2 out of 5
10/24/2017
I think the repair folks did a great job on fixing the car, and it certainly has performed flawlessly since I got the car back -- yay! However, it took 8 days to get the parts in -- not so hot. You need to look at your supply chain. Also, I think you could have made better use of your e-mail status mechanism to keep me informed on progress.
Adrienne S.
Vehicle Make : BMW
5 out of 5
10/24/2017
The car looked great. I was surprised by how quickly it was fixed. Randall was extremely helpful and constantly kept me updated on the progress of my car, which I greatly appreciated.
Rita M.
Vehicle Make : Audi
1 out of 5
10/24/2017
The back bumper was fixed but i received ir back with a ding on the left front fender that was not there when i dropped ot off. Left messages about it but have not heard anything back.
Cynthia P.
Vehicle Make : Lexus
5 out of 5
10/23/2017
The status update system is great! People were very helpful, knowledgeable and friendly.
Venkatarao J.
Vehicle Make : Mercedes
5 out of 5
10/21/2017
Great work, looks like new
Benjamin L.
Vehicle Make : Lexus
1 out of 5
10/20/2017
The sound doesn't work on my car. Now I have to bring it back tomorrow to get that fixed
Leeann H.
Vehicle Make : Mercedes
1 out of 5
10/20/2017
There were still repairs that needed to be made.
Micheal C.
Vehicle Make : Lexus
5 out of 5
10/19/2017
Car looks as good as new. Karen kept me up to date on the process.
Liz V.
Vehicle Make : BMW
5 out of 5
10/19/2017
The whole team, and Randall in particular, whom I worked with could not have been more efficient, and helpful. They turned what could have been a very annoying process, into a very pleasant one. With appreciation, Liz V
Sherry R.
Vehicle Make : Mini Cooper
2 out of 5
10/18/2017
Tell Gary Williams to show you the email I sent him Monday but haven't received an answer. I was also unhappy about my experience getting my car from Enterprise.
Glenda C.
Vehicle Make : BMW
5 out of 5
10/17/2017
Rick was the team member that I worked with. He kept me informed about progress being made as well as communicating with my insurance company to get approval for additional costs without me having to be involved. I will definitely come back to your company if the need arrises. My car looks great! Thank you.
Kimella S.
Vehicle Make : Lexus
5 out of 5
10/17/2017
Everyone did a great job.
Jennifer H.
Vehicle Make : Lexus
5 out of 5
10/16/2017
Efficient service and excellent communication regarding process and progress of repairs.
Karen J.
Vehicle Make : Dodge
5 out of 5
10/14/2017
Thank you for a great job. Karen J
Lora J.
Vehicle Make : Lexus
2 out of 5
10/13/2017
Contacting/getting return phone calls is difficult. Getting answers is challenging.
Ebony P.
Vehicle Make : Lexus
5 out of 5
10/12/2017
Dean was very professional and I love the fact that I received status updates via email. My car was repaired in a timely manner and the job was well done. I had an excellent experience. Special thanks to Dean and the whole service team!
Joy L.
Vehicle Make : Mini Cooper
5 out of 5
10/8/2017
Your people are the greatest! The only problem we had was with Allstate dragging their feet!

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