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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 336 reviews 72%
4 star 49 reviews 11%
3 star 14 reviews 3%
2 star 29 reviews 6%
1 star 36 reviews 8%
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(All Vehicle Makes)
Leigh Ann.
Vehicle Make : Mercedes
2 out of 5
10/5/2017
After picking up my vehicle and driving back to work, the check engine light came on. I had to drive back to the shop for them to figure out that a plug was inserted but not pushed in all the way. My time was wasted for something that could have been prevented if the techs were thorough. You had my car for 10 days, so they had plenty of time to do it correctly. Other than that, I was very satisfied. No need to contact me.
Kenneth R.
Vehicle Make : Lexus
5 out of 5
10/3/2017
Excellent communication
Diane E.
Vehicle Make : Lexus
5 out of 5
10/1/2017
I dealt with Gary Williams who was very prompt in returning my telephone call. Thank you.
Judith L.
Vehicle Make : Mini Cooper
5 out of 5
10/1/2017
Getting email on the different stages of repair was very helpful and informing. Great job!
Brian N.
Vehicle Make : Acura
5 out of 5
10/1/2017
Great job keeping me updated with the repairs. Communication was really good and the actual repairs themselves made the car look brand new
Darlene G.
Vehicle Make : Lexus
5 out of 5
9/29/2017
Awesome Service Thanks Karen
Robert M.
Vehicle Make : Lexus
5 out of 5
9/28/2017
Well done in a timely manner.
Gregoria R.
Vehicle Make : Lexus
5 out of 5
9/27/2017
Well done great job!!! You guys did a wonderful job.
John S.
Vehicle Make : Porsche
1 out of 5
9/26/2017
Communication was only initiated by me. Very poor communication. I sent communication to the Corp office which was never returned. Initial repair was poor and unacceptable, causing another week and a half delay at my expense of rental car. Trust that the advisor was being honest with me- no. Eventually the car was repaired satisfactorily. Not sure why I'm even answering this questionnaire as I don't believe Hendrick Auto gives a ****. For what it's worth, the Porsche Dealership is great.
Cynthia M.
Vehicle Make : Lexus
5 out of 5
9/26/2017
Everyone I dealt with at the collision center was very friendly, and went beyond the call of duty to help me out. Rick Malady, in particular, deserves much recognition for his patience and professionalism. I will recommend them without hesitation. High marks to Hendrick Luxury Collision Center of Charlotte!!
Stephen D.
Vehicle Make : Lexus
5 out of 5
9/23/2017
Bruce did a great job keeping me in the loop about what was happening with my vehicle. Fantastic communication, only second to the quality of work done!
Matthew W..
Vehicle Make : Mini Cooper
5 out of 5
9/21/2017
Excellent service, I cannot imagine how it could be improved. Rick and Savannah were extremely professional and friendly, an absolute pleasure to interact with. Thank you!
Rachel W.
Vehicle Make : Mini Cooper
5 out of 5
9/21/2017
Excellent, efficient service, nice and friendly staff
Myranda P.
Vehicle Make : Mercedes
5 out of 5
9/19/2017
Bruce was awesome. Give him a raise. He took care of every single request I had, was very transparent about what was going on even when the insurance company gave him a hard time. He made me feel like a luxury client. Thank you all again!
Jason S.
Vehicle Make : BMW
1 out of 5
9/13/2017
I was told the vehicle was done twice when it truly wasn't. First time the trunk lid was still hitting the bumper and the second time the bumper was pushed up against the taillight.
Charles H.
Vehicle Make : Mercedes
5 out of 5
9/12/2017
My vehicle was repaired quickly and more importantly, repaired to original condition. Randal Medlin was outstanding with status updates, follow up and quickly resolving a part issue at the end of the process. Great job!
Michael L.
Vehicle Make : BMW
5 out of 5
9/11/2017
Randell did a fanastic job and kept me updated the entire process. Despite waiting for a part to be shipped from Germany Randell went the extra mile to ensure I got my car back before the weekend.
Jennifer G.
Vehicle Make : BMW
5 out of 5
9/9/2017
My advisor, Bruce, was fantastic.
Jackie B.
Vehicle Make : Lexus
5 out of 5
9/9/2017
Kudos to Bruce and his team for their courteous and efficient handling of the necessary repairs on my Lexus repair. Jackie B
Julie R.
Vehicle Make : Mercedes
4 out of 5
9/7/2017
Great communication and helpful/knowledgeable about the insurance side of things.

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