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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 336 reviews 72%
4 star 49 reviews 11%
3 star 14 reviews 3%
2 star 29 reviews 6%
1 star 36 reviews 8%
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(All Vehicle Makes)
James P.
Vehicle Make : Lexus
5 out of 5
1/27/2017
Bruce kept me up to date with all the progress! Very helpful.
Mark D.
Vehicle Make : Lexus
2 out of 5
1/26/2017
It bordered on fraud. But, I think you know that. Overall, customer service at Hendrick has dropped significantly, in my eyes. In the future, I'll look elsewhere, first. Thank you.
Tao Z.
Vehicle Make : Mercedes
5 out of 5
1/26/2017
ANDREW did a good job all the way thru, thank you!
Juliet S.
Vehicle Make : Lexus
5 out of 5
1/25/2017
I worked with Rick Malady and received excellent service. Thank you!
Lynn F.
Vehicle Make : Mini Cooper
5 out of 5
1/25/2017
Thank you so much for taking care of my car..my mini Cooper "Stella" is right back to where she looked before my accident. You guys are the best!
Martha C.
Vehicle Make : BMW
4 out of 5
1/24/2017
Thought the costs were excessive but a good job was done.
Mary G.
Vehicle Make : Acura
4 out of 5
1/24/2017
the work looks great and Andrew kept me informed on the status. I also had the car sent over to the service center for some items but they did not fix the gas mileage indicator like I requested. They said it was working OK, it is not working.
Ronza S.
Vehicle Make : Acura
5 out of 5
1/24/2017
Bruce was my agent he did a great job, took care of handling the insurance company (the headache). I got my car in a good shape and all is fixed. Happy customer service 5 stars. You have the best staff especially mr Bruce very kind and professional.
Kasey S.
Vehicle Make : Lexus
5 out of 5
1/24/2017
Excellent job. Mark was wonderful
Margaret C.
Vehicle Make : Lexus
5 out of 5
1/23/2017
Everything went well! Mark is excellent. The only thing that wasn't quite right with our experience was that after our car was in the shop a couple of days, we called the front desk to find out how things were going, and no one answered, so we left a message. And then we called again the next day, and the same thing happened. We finally called our Geico representative, and he was able to get ahold of Mark, who then called us and left us his cell phone number to use from there on out.
Mike W.
Vehicle Make : Audi
5 out of 5
1/23/2017
Bruce was very helpful and kept me informed every step of the way. Great service!
Laura B.
Vehicle Make : Lexus
5 out of 5
1/22/2017
My entire experience was handled very satisfactorily.
Randolph H.
Vehicle Make : Mercedes
3 out of 5
1/21/2017
I had to call for a status check 2 days after it was promised to see when I could pickup my car.
Liz G.
Vehicle Make : Lexus
5 out of 5
1/21/2017
Andrew Kilby provided excellent customer service from our first conversation over the phone thru my picking up my car. He is certainly a valuable asset to your team!
Lance J.
Vehicle Make : BMW
5 out of 5
1/21/2017
Andrew was great. Great customer service and support.
Angela A.
Vehicle Make : BMW
5 out of 5
1/20/2017
Great service. Provided regular updates on the status of my car.
Susan L.
Vehicle Make : Mercedes
5 out of 5
1/19/2017
Bruce was great, service was top notch, thanks.
Frances W.
Vehicle Make : Lexus
5 out of 5
1/19/2017
Andrew was fantastic. Friendly, professional, accommodating, flexible! It was a treat to receive such great service!
Gretchen L.
Vehicle Make : BMW
4 out of 5
1/19/2017
Communicative, willing to hold onto my car longer than it took to do the repairs (while I was traveling), helpful and friendly!
Susanne C.
Vehicle Make : Lexus
5 out of 5
1/19/2017
It took a long time, which was the only negative (especially over the holidays), but I really appreciate the updates and the professional staff!

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