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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 336 reviews 72%
4 star 49 reviews 11%
3 star 14 reviews 3%
2 star 29 reviews 6%
1 star 36 reviews 8%
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(All Vehicle Makes)
Lisa S.
Vehicle Make : BMW
5 out of 5
1/18/2017
The repair was done on time and on budget. I'm very happy with the results. Also, everyone I dealt with was very friendly.
Lavondia H.
Vehicle Make : Mercedes
4 out of 5
1/17/2017
My Collison Repair Advisor, Mark Rogers Is Simply The Best. Great Customer Setvice and Excellent Personable Skills
Sonja R.
Vehicle Make : BMW
5 out of 5
1/10/2017
The service was impeccable! From the time I picked my rental up and dropped off my vehicle, to the time I picked it up. Customer service is huge for me, and the customer service received was top notch! My car was cleaned and smelled new when I picked it up. Thank you!!!
Skyler V.
Vehicle Make : Mercedes
4 out of 5
1/9/2017
Mark Rogers had to deal with a extremely complicated claim and was amazing. I really valued his working overtime on getting the claim settled so that I could get my car back
Catherine B.
Vehicle Make : Mercedes
5 out of 5
1/6/2017
Job well done. Not only was the repairs completed to my satisfaction, my entire car looked like a new car. Thanks Rick.
Grace V.
Vehicle Make : BMW
4 out of 5
1/5/2017
Karen was fantastic! Very prompt in calling me back and was extremely polite and professional. My experience with enterprise on site with Kayla was also fantastic. I didn't like the cars offered and she quickly upgraded me with no charge. Great job! ????
Ronnie B.
Vehicle Make : Lexus
5 out of 5
1/5/2017
Mark Rogers did a great job keeping me informed relative to the progress of the repair.
Kimberlyn T.
Vehicle Make : BMW
5 out of 5
1/4/2017
The service was Outstanding!!
Janet D.
Vehicle Make : BMW
5 out of 5
12/29/2016
I have only had my car back a few hours but so far everything looks good.
Nguyen D.
Vehicle Make : Mercedes
4 out of 5
12/28/2016
Excellent repair and service! Mark was very helpful and courteous. Other than having to top up with some radiator coolant soon after delivery of vehicle and operation, which was possibly due to replacement unit's natural operation, the repaired vehicle looks and drove flawlessly. I'd have no problem using your facility again myself or highly recommend it to friends and family as needed.
Liston R.
Vehicle Make : Acura
5 out of 5
12/27/2016
Excellent customer service
Kaye W.
Vehicle Make : Lexus
5 out of 5
12/27/2016
Rick did a good job of keeping me informed.
Calvin W.
Vehicle Make : Lexus
5 out of 5
12/24/2016
crystal did an outstanding job with her notifications to me regarding the repair of my vehicle.The repair documents were presented so that I could quickly know what work had been done. After having work done at another firm, Hendrick exceeded my expectation with their professionalism and the quality of their work.
Molly M.
Vehicle Make : Mercedes
5 out of 5
12/24/2016
My car looks like new...appreciate updates during the process
Ted W.
Vehicle Make : BMW
1 out of 5
12/24/2016
Absolutely Not. Picked up the vehicle and within **** mile the malfunction light came on and it went into safe mode. Called Service advisor & he said it bring it back. Was scared to drive so they picked it back up. Mechanic drove and cleared codes and said all was good. Picked up again today & another light came on. This time a brake light malfunction. I feel like they should have driven the car & made sure there were no issues before I picked it up.
Mitchell W.
Vehicle Make : BMW
1 out of 5
12/23/2016
Lots of detail issues such as my vehicle was not wash on the right door where was painted the molding was not completely put in its proper place. Steering wheel has white powder on it was not clean no one use floor mats to cover my maps. Top of trimming where the car was painted has scratch marks on it front bumper needs to be repainted where the toe package was scratched up. All the way around service was not satisfactory.
Marnette B.
Vehicle Make : BMW
5 out of 5
12/23/2016
Superior customer service, it was great working with Rick.
Richard T.
Vehicle Make : Acura
5 out of 5
12/22/2016
Our representative was very thoughtful and treated us exceptionallywell.
**** V.
Vehicle Make : Lexus
4 out of 5
12/22/2016
I was surprised it took over two weeks for the repair. Otherwise no complaints
Camella P.
Vehicle Make : Mercedes
5 out of 5
12/21/2016
I was pleased with the consistent updates and time line of events for each phase of my car repair

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