Priority Collision Center Norfolk

Drop off to pick up, highly recommend Priority! Thank you all for a JOB WELL DONE!

Shannon was great at fitting me in to get the car assessed and fixed. He was very nice to work with and always kept me updated. I really appreciate the work done by everyone there. Thank you for helping make this situation easy to deal with.

Thank you for your courteous and professional service. The company provided numerous updates on my vehicle, and repairs were complete well before the scheduled date. I am pleased with the work, and would recommend them to friends.

Liked getting updates by phone a lot better than the new text notification system.

Great job! Will definitely recommend you to others!

I liked that you all kept us informed about the car.

Awesome as expected

Very mannered and polite staff. Prompt repair and kept me up to date very well.

Finished in a timely matter

Truck looks great. Thank you! Erik

Great customer service.

My car looks good as new! Thank you very much!

Your agent David provided me with superior customer service, he kept me informed every step of the way. He was kind and courteous answering all my questions and was able to gain my complete trust. Your staff and the reception area made the process of getting and dropping off the rental car seamless. I was both impressed and completely satisfied. Thank you.

Car completed ahead of schedule.

My repair was originally supposed to take 3 days, but it ended up being a full week due to having to order parts. I understand that is not entirely controllable. The largest problem I have is that the bumper was reshaped, but it still had a noticeable dent where the impact was. A new bumper was ordered and scheduled to be installed. A rental car was supposed to be set up for me when I dropped it off Wednesday 2-10, however entreprise never received that information so I had to wait around for an additional 30 minutes for a car which made me late for work. I was told the repair was going to take a few hours, and i should have my car back before the end of the day. By about 4pm I had not heard anything so I called and left a message for David, but never received a call back. I waited until 11am the next day before calling back. When I spoke with David the first thing he asked me was if I was provided a copy of the estimated cost for the bumper replacement. On top of all of this, after picking my car up the first time I found that my car charger for my cell phone was missing. I brought this to Adrian's attention yesterday and he did offer to reimburse me if I were to purchase another. Overall this was not a pleasant experience.

Mr Adrian and all the staff were very attentive to my needs. Thank you.

Great job great staff.

I was most impressed with the painting that was done on the Edge. The best I have seen!

Excellent customer service!

None. I was completely satisfied. Your staff was most courteous and I definitely use your facility again!