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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 79 reviews 88%
4 star 6 reviews 7%
3 star 3 reviews 3%
2 star 2 reviews 2%
1 star 0 reviews 0%
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(All Vehicle Makes)
Randy F.
Vehicle Make : Acura
5 out of 5
11/20/2015
Justin was always polite and informative. A remarkably pain free experience.
Pat W.
Vehicle Make : Infiniti
5 out of 5
11/18/2015
Great online status provided. Excellent customer service
Ed O.
Vehicle Make : Mercedes
4 out of 5
11/14/2015
Great decision to open your own collision shop. Graham and his crew are the perfect choice to run it.
Diana G.
Vehicle Make : Audi
5 out of 5
11/14/2015
Very satisfied with the updates given & having my car brought to me and a job well done! Thank you
Marilyn A.
Vehicle Make : Volkswagen
5 out of 5
11/6/2015
I am so thankful that I chose Harper Collision to take care of my car after the accident. They kept me informed and were so very nice and efficient !
Mohamed E.
Vehicle Make : Audi
5 out of 5
11/6/2015
Excellent service
Dolly L.
Vehicle Make : Infiniti
3 out of 5
11/2/2015
Overall I was satisfied with the experience. However our communication could've been better. Also the car was actually out of commission for 9 weeks which seems like a long time. Graham was great to work with I just wish that I had been in the loop more. There were a few places on the hood of the vehicle which were not related to the wreck. I had asked that those be touched up and realized after I had gotten back to Kingsport that had not been done. Also, the interior of the vehicle was quite dirty. There was grease on the seat and steering wheel which had not been cleaned up. That was disappointing since I expected the whole car to be clean. I realize what is most important is that the car was fixed back to its original integrity and I believe that was done. I would certainly recommend Harper collision. These are just some things that I think could be improved upon
Tom P.
Vehicle Make : Audi
5 out of 5
10/29/2015
I appreciate all the communication regarding the status of my car. I appreciate your working with my schedule . I definitely felt like I was working with a Harper business. I predict your great success! Thanks for everything.
Robert D.
Vehicle Make : Infiniti
4 out of 5
10/26/2015
Fine work and service
Robert E.
Vehicle Make : Infiniti
5 out of 5
10/23/2015
Great experience. Everything handled with excellent customer service.
Clint M.
Vehicle Make : Infiniti
5 out of 5
10/23/2015
From the moment I called to the multiple conversations with your reps the experience has been nothing less than ideal.
Linda B.
Vehicle Make : Acura
5 out of 5
10/22/2015
Everyone was very helpful, And the work was done on time. The results were perfect! I was very pleases with every Aspect of my experience there.
Heather R.
Vehicle Make : Mercury
5 out of 5
10/17/2015
I loved the fact that I update notifications on the progress of the work being done.
Celeste A.
Vehicle Make : Audi
2 out of 5
10/14/2015
I had a bumper repair and then got charged for a rear lt bulb and labor to install it. However it was fine when I dropped the car off. Hmmmmm....
Debbie S.
Vehicle Make : Acura
5 out of 5
10/12/2015
Your team did a great job on my car and I am very pleased. Richard went above and beyond to make sure my car was repaired to my satisfaction and I really appreciate everything he did to make it happen.
Brenda F.
Vehicle Make : Infiniti
4 out of 5
10/12/2015
Very nice crew. My car looks great! However I have not driven it enough to know if it is air tight. I trust it is. Thank you.
Kim F.
Vehicle Make : Audi
5 out of 5
10/9/2015
Excellent customer service!
Cathy H.
Vehicle Make : Acura
4 out of 5
10/9/2015
Harper Collision accommodated me when I asked if they could take my car a week early. This negated the need for a rental car since my husband and I took a trip during the repair time. The car looks great too! Thank you so very much. Cathy H
Mark K.
Vehicle Make : Infiniti
5 out of 5
10/5/2015
Fantastic customer service and workmanship. Extremely pleased with my interactions with every person who assisted me, either in person or by phone.
Frank P.
Vehicle Make : Porsche
5 out of 5
10/3/2015
Exceptional results, communication, and customer service. Well done!

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