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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 929 reviews 77%
4 star 117 reviews 10%
3 star 21 reviews 2%
2 star 43 reviews 4%
1 star 99 reviews 8%
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(All Vehicle Makes)
David H.
Vehicle Make : Ford
5 out of 5
6/22/2016
Thanks - appreciate the great work!
Seonwoo K.
Vehicle Make : Honda
5 out of 5
6/22/2016
Thanks much!!!
Barry G.
Vehicle Make : Subaru
5 out of 5
6/21/2016
The work came in slightly under estimate. The job was finished when said it would be done. Thank you for the email updates.
Karen H.
Vehicle Make : Mercedes
5 out of 5
6/18/2016
We were kept notified of the progress of our repair and it was done when promised
Monique S.
Vehicle Make : Mitsubishi
5 out of 5
6/18/2016
Tony was amazing! He sent an update every day and set clear expectations for what was being done to my car. Thank you!!
Danielle P.
Vehicle Make : Toyota
5 out of 5
6/17/2016
i greatly appreciated the email updates and the great work that was done to my car
Melissa .
Vehicle Make : Kia
5 out of 5
6/17/2016
Car was finished a day early and cleaned. Thanks Tri State
John C.
Vehicle Make : Ford
5 out of 5
6/17/2016
Everyone from beginning to end did a great job
Denise G.
Vehicle Make : Toyota
5 out of 5
6/17/2016
Great service experience! Thank you!!
Piya S.
Vehicle Make : Hyundai
5 out of 5
6/17/2016
Love the constant updates of what is going on with the car, and love that it was finished early!
Matthew C.
Vehicle Make : Toyota
4 out of 5
6/16/2016
We found a few sticky marks on the trunk and rear window but just took it back and Mike cleaned them off, they were left over from the tape that was holding the car plastic shield used when they sprayed the new paint. Thanks
Maureen L.
Vehicle Make : Nissan
1 out of 5
6/16/2016
When I picked up my vehicle and began driving off... I couldn't se out of both outside mirrors... It was very greasy and not sure why? Funny, my rep was fab', but it's just that piece and not being able to see while driving really threw me off.
Ziheng H.
Vehicle Make : Cadillac
5 out of 5
6/16/2016
everything is pretty good
Gary G.
Vehicle Make : Hyundai
4 out of 5
6/16/2016
I have no suggestions. Tony was excellent with his customer service and the workers who performed the work made it look like new. I was very pleasantly surprised. The fact that you are accepted by USAA says a lot for you in my eyes. I also really appreciated the progress reports so that I could better plan my time. Thanks again for a great job!!
Philip J.
Vehicle Make : BMW
5 out of 5
6/15/2016
Every aspect was great. Matt was helpful and knowledgeable, the repairs were completed very quickly and my car looks great. I will certainly recommend Tristate to others.
Rebecca C.
Vehicle Make : Honda
5 out of 5
6/15/2016
It was reassuring when they walked me out to my car and told me/showed me exactly what they did to my car. It was also very helpful when they guided me through the process for rental returns.
Gwendolyn L.
Vehicle Make : Volkswagen
5 out of 5
6/15/2016
Professional, courteous and provided timely updates!!!!
John W.
Vehicle Make : Chevrolet
5 out of 5
6/14/2016
Super easy to work with. Great correspondence via email and telephone letting me know progress on the car. Would absolutely recommend to anyone to asks! Thanks, Kris Woodson
Michael D.
Vehicle Make : BMW
5 out of 5
6/14/2016
Mike **** provided great customer service. He was responsive to some minor issues when I picked up my car. He was able to fix both issues quickly and correctly.
Maria C.
Vehicle Make : Volkswagen
5 out of 5
6/13/2016
everyone was friendly and helpful. Car was done quickly.

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