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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 321 reviews 81%
4 star 50 reviews 13%
3 star 8 reviews 2%
2 star 7 reviews 2%
1 star 12 reviews 3%
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(All Vehicle Makes)
Russell S.
Vehicle Make : Honda
5 out of 5
6/11/2018
Second time visiting them, unfortunately, but their great service makes the experience better.
Bruce H.
Vehicle Make : Honda
5 out of 5
6/9/2018
Car looks great! Thanks.
Raymond M.
Vehicle Make : Toyota
4 out of 5
6/8/2018
Very professional and efficient from beginning to end. We have taken other cars over the years and have been very satisfied. When AAA recommends somebody they have to be good.
Theresa B.
Vehicle Make : Cadillac
5 out of 5
6/8/2018
Efficient staff and good updates on status of services.
Victoria B.
Vehicle Make : Honda
5 out of 5
6/6/2018
Very courteous and professional. Work was completed before the estimated date.
Michael B.
Vehicle Make : Audi
5 out of 5
6/6/2018
Very friendly staff, appreciate being kept updated with the progress of repairs.
Anne F.
Vehicle Make : Subaru
1 out of 5
6/5/2018
Thursday I was sent an email saying June 11th it would be ready. Friday at 2:21 I was left a message it was done. That gave me zero notice to pick it up same day. I had a work meeting that went to 5. The right thing to do would have been to call on Wednesday and say I think it will be done on Friday. Now I am stuck paying extra for the rental. My car radio does not work and the six view mirror dial doesn’t work.
Paula B.
Vehicle Make : Kia
5 out of 5
6/4/2018
I am very happy with the services provided and how you maintained me updated the entire process.
Don M.
Vehicle Make : Lincoln
5 out of 5
6/1/2018
Great job ! Car looks like it’s new
Susan B.
Vehicle Make : Toyota
5 out of 5
5/25/2018
Very professional. We were given updates periodically so we knew exactly what was going on with our car.
Djoroje K.
Vehicle Make : Mazda
5 out of 5
5/23/2018
Very professional and courteous staff, timely updates, no hassle. Highly recommended!
Christopher K.
Vehicle Make : Acura
4 out of 5
5/18/2018
So far so good. Still testing it.
Thea L.
Vehicle Make : Nissan
5 out of 5
5/16/2018
Excellent customer service!
Victoria P.
Vehicle Make : Honda
5 out of 5
5/15/2018
Everyone at Poway Valley auto collision is polite and kind. Their updates are timely and thorough. The repairs are top notch.
Juan M.
Vehicle Make : Chevrolet
4 out of 5
5/10/2018
Poway Valley Collision helped make a difficult situation less stressful. In particular, Mary was a very calming figure that helped me keep emotions in check while dealing with a difficult insurance experience.
Guy H.
Vehicle Make : Nissan
1 out of 5
5/5/2018
I was provided a DMV form to replace my electric vehicle carpool stickers. I received a notice from DMV that the form is outdated and the fee rose from $8 to $22. I am not upset at the service, but inconvenienced for waiting six weeks to find out I have to start all over. Please update your forms. Thank you.
Heather V.
Vehicle Make : Honda
1 out of 5
5/4/2018
Please see the email I sent to your office at 6pm this evening. I am very unhappy.
Peter C.
Vehicle Make : Honda
5 out of 5
5/2/2018
Grteat Experience!
Frank C.
Vehicle Make : Mini Cooper
4 out of 5
4/29/2018
Staff always cheerful and helpful. Never disappointed by the service and workmanship having had several cars worked on over the years!
Darlene R.
Vehicle Make : Hyundai
5 out of 5
4/28/2018
I have used Valley Collision 3 times now with and without insurance coverage. The staff are very friendly & helpful and the work is always done right.

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