1stCertified Collision Center - Riverside

It's scratched on the right side of the back passenger door. I have to take my car back.

I'm very satisfied and impressed with your work and your communication. The whole process of repairing my vehicle was very professional. I am very happy with my experience with the Collision Center of Riverside.

Very nice staff, friendly and good service. My car looked great when they were done! Thank you!!

I feel so satisfied.

I felt that the communication from Collision Ctr of Riverside was stellar. Everyone was very friendly and courteous. My car was repaired in a timely and professional manner.

I'm not dissatisfied but I'm bringing the car back for some fine tuning that should have been caught in ur final inspection. Overall I believe ur company did a good job but it's the little things that make the difference.

i almost hate to mention this, because at no time was i unaware that i was fully responsible for removing all personal items from my vehicle prior to its repair...which was extensive and as far as i can tell from having my vehicle back only for a few hours, was also done very well. im just really vexed over the fact that at the time after my accident and the vehicle was towed away, there was a disassembled treadmill in the bed of the truck. and while i was certain i'd removed everything in terms of personal effects from inside the truck, only after it was towed did i recall having forgotten to remove the two seat covers (they were black with little white gun-shaped decal patterns). i ALSO specifically recall thinking, eh, probably no big deal, i mean, they're seat covers...why wouldnt they come back with the truck? i was also thinking--and glad at the thought--that the treadmill being in the back of the truck meant that it would probably get scrapped...i think i even mentioned that to the tow-guy "ok to toss"....which to me, was perfect because i'd had no idea of where/how to dispose of it. so i just figured/assumed it'd have to come out at some point during the repairs. so....needless to say i was ecstatic to get my truck back today, but i kind of couldnt believe my eyes when i saw the seat covers were gone...and the treadmill was still there. i mean, whatever about the treadmill, thats my problem, bottom line. but it is REALLY bothering me that my seat covers are missing. again, i FULLY understand that it was my responsibility for removing everything from my truck, but i just cant rationalize it in my mind that there was any reason for those seat covers to be taken off...other than someone saw an opportunity for theft and took advantage. because as far as i could understand from the work order, there was no structural damage or repair done to the seats that would necessitate removal of the seat covers. so, yeah im very happy with the actual repair and meat/potatoes part of the job...i definitely dont want to give your place a bad review because youve all been great. i just think it **** when you happen to forget ONE thing, and then its gone, and then that one thing taints your overall perception of a place. because thebottom line is now this: the first thing im going to think wont be "they did a great job on my truck" (which you/they did)....its going to be/already is "they freaking ganked my seat covers". and, you know...that just ****. and i want to make sure i emphasize that this is entirely aboutthe general principle of the matter. i mean, i can go out right now and buy new seat covers, its not like they were made out of sting-ray leather or cost thousands of dollars. they were like, 10 per, i think from auto zone or whatever. not the point. it's not the physical loss im stressing here. its me basically thinking, ok this one little thing would most likely keep me from recommending this place to someone else. why? because excellent service and repairs, but god forbid you forget one thing in your vehicle, better kiss it goodbye because your ****'s gonna get stolen. and yeah disclaimer disclaimer but come on. this is like first grade right-and-wrong life-lesson stuff: you just dont steal people's ****. stealing is wrong. etc. so, as a consumer...im kind of in a pickle over this.

Incredible attention and care

HAI WAS GREAT. KEPT IN TOUCH A DRESS RESPONDED TO EMAIL RIGHT AWAY. EXPECTATIONS WERE MET AS WELL AS THE TIMEFRAMES.

The collision repair was great, however the communication on when to pick it up was very bad. 24 hours late and I had to call multiple times and each time was given a different answer as to when it would actually be done.

Everyone made me feel listened to and looked after. I was pleased they got it done sooner than expected, too.

Hai was great. He made sure my car was ready for me on my schedule date. He answer all my questions and concerns made me feel better about leaving my car there to get fix. I will definitely recommend him to my friends, coworkers n family. Thank you Hai for making my experience a great one.

Excellent service and repair. Better than expected. Completed earlier than expected. Would definitely recommend this shop. Thank you!

The dealer seemed to delay the repair process. As a customer I have a good relationship with the dealer and may have been able to help speed this process.

The whole staff was very friendly and i really appreciated the time Hai took to explain what was going on with my car and its repairs.

You guys are the best. I'm 110% satisfied with your customer service and the great quality work. Hai is the best

They did an amazing job. They did it good and finished in a good time. I have no complaints. This is some of the best service I've ever had.

Thank you for the great care and also getting my car finished early

They kept me well informed, repaired it quickly and in time. It was very convenient to be able to rent and return the rental car on site.

Very good service.