Fix Auto Phoenix

I had my car delivered to Coulter Collision for a 2nd opinion and to have the proper repairs made as the original dealership did not. Fix Auto Collision took care of EVERY aspect of the necessary repairs and alleviated all the tangled up insurance and previous repairs mess. They facilitated a rental vehicle for me as well. It was the BEST experience I have ever had regarding a collision repair. I will be highly recommending this business to anyone In need of collision repairs. I can't thank you enough.

Haven't got the car back yet, your computer system needs fixing!

The car was very dusty on the inside I have some marks on my dashboard that I hope will be able to be wiped away also there was a part on the passenger seat that I have no idea where it goes. Repair itself looks good so far I will have to wait to see it in the sun tomorrow.

I'm so thankful for Jay Santomeno. He was an absolute pleasure to work with. This is the second time I have had my car fixed at this shop and I would not go any place else. Customer service is spot on! Diane at the front desk is amazing. Thank you for the trust I felt starting from the 1st phone call I made to set up an appointment for my estimate. My car looks beautiful and it is more than obvious that your employees take pride in what they do! Thank you!!!!! Stephanie A

The work was superb, the communication as the work was progressing was very good, and the customer service was excellent.

Looked good as new.

Jay was very involved ensuring I was totally satisfied- offered transportation to and from. Will recommend to others. Tom K

The repair and service was great. Jay that helped me made the whole process very easy. It was much appreciated. The paint has a bit of a drip in it However. Not a huge deal. Color match is great. Also, the service text messages are a bit excessive. Could donwith about half as many as you're sending out.

Riley Clay went above and beyond to help me solve my auto issue.

Ryle was great!! Always answered my calls and was very professional!

Over the top service! Thank you!

As always an excellent experience

My service adviser is awsome, thanks

Great job. Daily updates. Done quickly. Beautiful work. Great people

It looks great. Thanks!

I appreciate the daily updates!

I'm sorry. I hate to give negative feedback however I did not have a great experience at all. I was not given updates on the status of the repairs. Nor the costs of the repairs. I was given texts almost daily that were completely inaccurate. Constantly giving me inaccurate completion dates that were changed almost every day or every other day. I was told items were being repaired on one day - only to not have been completed for weeks. I was told a dollar amount for repairs of between 9000- 10,000. I still have not received an updated amount of total cost of repairs which could have been helpful in my decision making process concerning wether or not to continue with repairs versus the overall value of my car. Considering my car was damaged by another individual at fault in a car accident. I had specifically asked if I would need to be responsible for any costs at the time of picking up my vehicle. I wanted to be prepared. It has been over one month and 3 weeks and now I am told the amount is over 1200. Had I been told this earlier - this issue of the total amount due could have been resolved allowing me to pick up my car. This was never told to me when I asked. Now it will cause further delay. This has not been a good experience whatsoever. Sandra C

Great service at a very reasonable price. The Coulter bid was lower than Arcadia Body Shop and Penske Automotive.

I expected excellent costumer service and as usual that is exactly what I received. I appreciate a job well done. Thank you.

My bumper is not on straight. Am having to return it which is a big inconvenience