Loren K.
Vehicle Make : GMC
The complete experience was A-one. From the Receptionist/Cashier to the Estimator, I was shown courtesy, concern, and competence. Communication during the repair was excellent. I only interfaced with two individuals during the complete process, Mark and M___ (sorry, I'm experiencing a Senior Moment). They made a favorable impression on me, and guaranteed my return when/if the occasion should arrive again.
I guess I should add that the repair was highly satisfactory...but that's what I expected from Coulter.
Well done, everybody!
Loren K
Michael M.
Vehicle Make : Kia
The person that went over the repairs seemed to simplify what was actually done to the vehicle by only describing cosmetic repairs. I would have liked to hear about what parts of the exhaust system were replaced and overall more detail. I would have asked but the guy that went through everything talked at such a low volume, I figured I wouldn't hear him anyway. I believe his name was Riley. Other than that, I feel good about the service so far and appreciate the customer service throughout all other aspects of interaction and service. As for the car, I've heard a few bumps and odd noises but I'm giving my car some more drive time to see what happens. Overall, good service and experience.
Luther R.
Vehicle Make : Honda
Completely amazed that the car looks so good and was delivered a day earlier than expected. Many many thanks for such a positive experience.
Sarah G.
Vehicle Make : Infiniti
Amazing service. Kept me updated, friendly, and in and out in 3 days. A day earlier than expected! They worked so easily with insurance carrier covering the claim as well.
Barry R.
Vehicle Make : Buick
All good
Ray P.
Vehicle Make : Buick
Great professionalism, and service. The email updates were an awesome tool.
David B.
Vehicle Make : Cadillac
Not pleased.
Clementine S.
Vehicle Make : Buick
I was just disappointed my vehicle was not taken over to the service department as requested. As it turns out, the tire in question was low (warning came on). Since the techs don't start until 8am, I stopped at Discount Tire and was told there is a nail in the tire. I have had this problem for about a year and noone ever noticed nail when adding nitrogen. Now I need to make another trip to the dealership to have this taken care of.
Richard J.
Vehicle Make : GMC
It was done well and professionally, but I was disappointed that I had to sign a a paper that said you were not responsible for anything that happen to my car while it was in you had it.
Derrick U.
Vehicle Make : Toyota
I do not know why there is a kind of different sound while the car is moving. Am still observing
Leann G.
Vehicle Make : Hyundai
Riley was extremely helpful and made my experience run extra smoothly. My car looks amazing and I would gladly recommend your company to anyone I know!
William S.
Vehicle Make : Porsche
Courteous and professional.
Michael F.
Vehicle Make : Lexus
Good job! Great customer service, fast delivery.
Thanks so much
Shawn I.
Vehicle Make : Pontiac
They all did a fine job.
Greg K.
Vehicle Make : GMC
Great service, timely, courteous and very happy with the results of my repairs. Thank you
John R.
Vehicle Make : Jeep
So far the car works good. Looks good thanks a lot happy holidays
Jimmy R.
Vehicle Make : Nissan
Very pleasant to deal with professionals
Bruce W.
Vehicle Make : Buick
Riley was GREAT!! He kept me informed and my car was done on Friday instead of Monday. Also Riley took care of getting some regular maintenance completed while the car was in the shop.
We are Very, Very, Very Satisfied! !
Bruce & Kathie Working
Joe S.
Vehicle Make : Toyota
Thanks for doing a great job and for the prompt and friendly service.
Dina M.
Vehicle Make : GMC
Mark Shillington made this whole process so easy. He took care of every detail, stayed in constant communication with me and handled all insurance matters. I was very impressed with this whole process and have never had such a pleasurable experience.
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