Francis Collision Centre

Awesome!!

My bumper is not the same one I had and I'm totatally unhappy I took it back aND u guys show ne a picture saying g it was my insurance showed be a picture and mo it's not the same one

I was happy with the service I received

Friendly staff! They did a great job.

Have had cars in your shop several times and have always had great service. I recomend you to all my friends.

Brought back with a small problem and they promptly addressed the problems and were happy to fix it.

Great experience. Communication was fantastic everything done to perfection and concerns addressed. I would recommend to family and friends.

I couldn't be any happier with my experience with Francis Collision Center. Top notch customer service all around from the front desk to the body shop. Thank you for making such an unpleasant experience (being in an accident) easy. Really enjoyed the constant updates on the status of my vechile from the front office calling me to the text alerts. Hopefully I'm never in an accident again but if I am, I know exactly where I'm bringing it! Thanks again everyone!

Mike did a fantastic job I will forever be a loyal customer!' Thank you Francis Collision!

Poor communication. Rude and Unprofessional. Will not recommend

Great service to my vehicle. I am still missing my front license. Communication was terrific and the staff is very helpful and friendly.

No need to contact, thank you.The staff exhibit excellent customer service. The facility is welcoming. Repairs seemingly complete, and vehicle presented for customer pick up was clean and detailed. I have the following concerns to express at this time. The intake process inquired about best method of contact. I specified the best method for contacting me with updates as email, and provided my personal email address. Throughout the repair experience my husband received email updates as the primary policy holder and not myself. I was not contacted directly by Francis Collision via email while repairs were ongoing, but was contacted by phone requiring back and forth follow up calls due to my limited phone access and availability during the work day. Thus, my preferred method of contact was not used. My second concern is that I did not receive a final update on repairs notifying me that my vehicle was ready for pick up. I instead inquired on my own behalf. Had I not done so, I would have been unaware that my vehicle was available for pickup and liable for not returning rental within 24 following repair completion. Perhaps front office operations and adequate staff coverage should be assessed to ensure appropriate followup and follow through with customers.

Great service, very satisfied. Job well done! Thanks

Effecient. Friendly. Great. Love the texts

Repairs were not completed when we picked up the car on Saturday. The OEM door they replaced had a scratched window and part of the door molding was faded and had scratches on it. The car was in the shop for repair for 3 weeks. Too long for the amount of damage repair.

Very good. Great jobs

When I brought my car home I did a more thorough inspection of my car. A scratch on the trunk was overlooked. Doesn't look good.

This is the second time I have had my car repaired at Francis's Auto Collision and they do great work! You can't tell my car was ever damaged! I recommend Francis's to anyone with a car that needs body repair.

Thank you for the T-Shirt and for washing my GMC

The service and communication FAR exceeded my expectations. Would love your staff to train everyone I do business with from my doctor to my housekeeper.