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Body Shop Review Summary

5 star 474 reviews 74%
4 star 100 reviews 16%
3 star 17 reviews 3%
2 star 18 reviews 3%
1 star 30 reviews 5%
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(All Vehicle Makes)
Stanley N.
Vehicle Make : Toyota
5 out of 5
12/12/2016
very excellent service.
Janelle B.
Vehicle Make : Dodge
5 out of 5
12/11/2016
Very happy with repairs done to my vehicle. Thank you Gustafson Brothers and Edwin for making this process very smooth.
Lindsay K.
Vehicle Make : Lexus
5 out of 5
12/9/2016
The service was wonderful. I was always getting calls to update me on the status of my car and when I got my car back it was immaculate. Would definetely come back and refer other people.
Michele N.
Vehicle Make : Volvo
5 out of 5
12/1/2016
Thank you for getting my car fixed ahead of schedule!
Madeline B.
Vehicle Make : Cadillac
5 out of 5
11/23/2016
Many thanks to Kerstin Rickers. She was extremely helpful and very reassuring that all would be OK & she was right. God's peace to you, Madeline Pacilio-Brand
Andrea C.
Vehicle Make : Toyota
4 out of 5
11/22/2016
My last experience was based on what I was told at the time I had dropped off my car. Whoever spoke with me on the phone was wonderful and my last review was based solely on the information that was given to at the time I had dropped off my car and NOT the person I had talked to on the phone. This experience was absolutely wonderful, Kerstin (sorry if I spelled the name wrong) was incredibly professional and kept me up to date despite my voice mail being full (I apologize for that). She made this experience so easy. With much appreciation and gratitude, thank you for all your help Kerstin.
Michael G.
Vehicle Make : Toyota
4 out of 5
11/18/2016
Kelly was very helpful. Don't like the parking area where you pull in? Confusing? A little congested at times? Just a thought. Thanks, Mike.
Mark W.
Vehicle Make : Mazda
5 out of 5
11/17/2016
Great job, done on time and super cool staff.
Linda M.
Vehicle Make : Infiniti
5 out of 5
11/17/2016
Great coustomer servicr Bernie always keeps me updated
Sigrid S.
Vehicle Make : BMW
4 out of 5
11/16/2016
Everyone was so friendly and accommodating. We dropped off my car so you could work on it while our family was on vacation. Bernie jumped through hoops to make sure the repair was completed upon our return. Cathie was a super nice claims estimator. What a great team!
Joleen M.
Vehicle Make : Ford
5 out of 5
11/15/2016
Everyone there was wonderful. We did have to wait a half hour when we picked up our car but it was nice and clean and we appreciate it
Lynn W.
Vehicle Make : Hyundai
5 out of 5
11/14/2016
Very accommodating and helpful.
Julie R.
Vehicle Make : Volvo
1 out of 5
11/13/2016
My car was in the shop for weeks. Every week it was postponed another week. I wish my original estimation of time had been more accurate.
Jaclyn G.
Vehicle Make : Toyota
5 out of 5
11/13/2016
I appreciated the open lines of communication via text message regarding the status of my car. The staff were very friendly and helpful at pick up.
Garrett K.
Vehicle Make : Ford
5 out of 5
11/9/2016
Bernie was awesome. My car looks brand new. Took a little longer than expected but worth the wait.
Jerry B.
Vehicle Make : Mercedes
3 out of 5
11/8/2016
The work done was fine. Please stop sending emails. Jerry
Catherine J.
Vehicle Make : Honda
5 out of 5
11/5/2016
Having to deal with the aftermath of an accident and finding yourself in a body repair shop is extremely daunting! To my rescue: Kelly Babineau! She was professional, kind, informative, keeping me updated with the repairs...job well done Kelly and to all the team! My car came home more beautiful than ever! Thank you Gustafson!
Angela M.
Vehicle Make : Ford
5 out of 5
11/1/2016
Quick, easy, great work. I was in and out of dropping my car off at the body shop within20 minutes including a rental car! This is the place to go if you are processing body work through your insurance!
Smita P.
Vehicle Make : Honda
5 out of 5
10/30/2016
Gustafson Bros makes the process smooth and easy.
Oscar R.
Vehicle Make : Subaru
1 out of 5
10/30/2016
I took almost 4 weeks to repair and paint a bumper. Very disappointed.

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