John O.
Vehicle Make : Volvo
Not sure I will use shop again. Poor communication and poor work execution.
Parker S.
Vehicle Make : Mazda
Completely satisfied, except on the way home my bumper fell off hahaha just kidding you guys are great thank you
Cassie K.
Vehicle Make : Cadillac
kelly was great. jason at farmers was great. brian at enterprise was great. the car looks great. the 33 extra miles on the car not so great.
Jacquelin W.
Vehicle Make : Subaru
****. Repaired area looks as good as new!
2. Progress reports on the repair was wonderful!
3. Another job well done, Thanks everyone:)
4. Result- Happy customers!
Brent M.
Vehicle Make : Toyota
They kept me updated on the status. It does take some time to get work done
Chris R.
Vehicle Make : Scion
Kelly B is the **** !!!!! :)
Janelle K.
Vehicle Make : Jeep
I could not be happier. Happy and helpful employees and fast and professional service. I loved the daily status feedback. I am a fan!
Lisa T.
Vehicle Make : Toyota
Thanks to Bernie! Great customer service.
Carol C.
Vehicle Make : Buick
Great Service as usual!
Gavin G.
Vehicle Make : Lexus
Everything went perfectly there was not one issue I am 100% satisfied
William G.
Vehicle Make : Cadillac
Originally, I intended to pay for the repairs myself---not filing a claim with AAA, but when the estimate was more than I had anticipated, I let AAA handle it. It's interesting that the estimate given to AAA was several hundred dollars less than that given to me!
Jennifer M.
Vehicle Make : Ford
Our contact person was extremely rude through the whole process. She made us feel like the bad guys throughout. When I called our Mercury claim rep he was telling me how horrible our contact person was to him. My whole family take our cars to you guys but this time was much different. We have never worked with this contact person before and will think again about taking our car there again. She wanted us to pick up our car when it wasn't finished and have the repair guy finish the work at my house. Who suggests that?!? She challenged a few repair items and made us come down there to look at them. We love 45 mins away. Lastly, we never completed or signed any paperwork when the car was brought in. She never gave us our estimate sheet so I had no idea u till I picked the car up what my insurance covered. This was such a huge hassle. Not happy with my experience this time.
Alex G.
Vehicle Make : Mercedes
Gustafson Bros has a really impressive shop(from first impression to picking up the car). I really liked how everything was orderly, neat, and clean. When you see a shop like you guys have, people have confidence the work is done meticulously and proper. Kerstin was excellent to work with. Great communication. . I'll recommend Gustafson Bros to anyone seeking automotive work.
Alex
Lisa O.
Vehicle Make : Honda
Always superior quality work and customer service.
Debra H.
Vehicle Make : Toyota
The car looked great and all the repairs were perfect couldn't even till the car was in a accident. Great job.
The only thing that was wrong was that, the spare tire was put on upside down.
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Ilicia H.
Vehicle Make : Toyota
Very helpful!
Whitney Y.
Vehicle Make : Toyota
Kelly was great at communicating updates of my car to me. It's really all I can ask for.
Jake B.
Vehicle Make : BMW
Thank you very much Kelly
Robert Q.
Vehicle Make : Honda
KELLY Babineau was excellent with her communication by phone & in person confirming the needed repairs , time required to get parts to repair & paint with constant updated till notice of completion to our total satisfaction again by your total team as a
REPEAT CUSTOMER !
The young lady who provided the Shuttle service was Professinal with a pleasent personality !
The gentleman who was the Saturday Shuttle driver was also excellent !
Good Job by All !
Respectfully ,
Robert & Teresa Quick
Chris S.
Vehicle Make : Nissan
Kelli was great. Everything went very smoothly. Thank you very much!
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