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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 474 reviews 74%
4 star 100 reviews 16%
3 star 17 reviews 3%
2 star 18 reviews 3%
1 star 30 reviews 5%
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(All Vehicle Makes)
Georgia B.
Vehicle Make : Honda
5 out of 5
12/24/2014
Love your service. Your staff is very helpful, kind, and efficient! Glad you are so close to where I live. Happy holidays.
Kelly C.
Vehicle Make : Honda
1 out of 5
12/21/2014
I was very clear at the time of drop off on Monday that if my car needed more than 3 days for the repair, it was to be communicated to me asap. Unfortunately, I called on the 3rd day to check status of when to pickup and was then informed my repair may take up to a week. After all the frustration?, I was finally left a voicemail on Friday that my car may be ready on the next Monday, but when I decided to drop by and check status in person, all of a sudden my car was ready for pickup that evening. As confusing as all this was, I was able to pickup my car on Saturday after given a ride from my family. Please note that communication is key. I was so upfront that communication about the status of my car was important to me. I don't appreciate the hassle of inconsistencies and non communication.
Joanne K.
Vehicle Make : Kia
4 out of 5
12/18/2014
I trust you to do an expert job in a timely manner. Although you did have my car for 16 days I assume the delay was due to not receiving the parts in a timely fashion. You did work on my 1999 El Dorado and everyone was friendly and courteous and I appreciated that, so I brought my KIA in when it got hit by a flying bath tub. My car looks great, thanks. Jo Kelly
Don D.
Vehicle Make : Toyota
1 out of 5
12/14/2014
Missed a nick by the top of the window.
Brad L.
Vehicle Make : Infiniti
5 out of 5
11/21/2014
I felt like Danny understood and looked after my interests the whole way. Thanks, Danny.
Christine A.
Vehicle Make : Honda
5 out of 5
11/20/2014
Kelly was great! Professional..fast and efficient! Definitely will recommend to.others and will come back in the future!!!
Charles D.
Vehicle Make : Subaru
5 out of 5
11/15/2014
All your staff are friendly, competent, professional, and a pleasure to deal with. We have had our vehicles taken care of at Gustafson's for 16 years and wouldn't take them anywhere else!!
Ed L.
Vehicle Make : Ford
4 out of 5
11/13/2014
I couldn't believe how quickly the body work was completed and it looks great. Cost was also lower than deductible which was a pleasant surprise. Kelli was fantastic. Probably the most professional service representative I have ever dealt with.
Carolyn K.
Vehicle Make : Toyota
5 out of 5
11/11/2014
Very professional
Suzanne F.
Vehicle Make : Ford
4 out of 5
11/7/2014
Always uae GB because of outstanding service!
James S.
Vehicle Make : Toyota
5 out of 5
10/31/2014
I was genuinely impressed with your level of customer service.
Mike E.
Vehicle Make : Toyota
5 out of 5
10/24/2014
your staff was completely professional and very satisfied
Carolyn B.
Vehicle Make : Chrysler
5 out of 5
10/24/2014
Great job! My car didn't shine this much when it was new! Thx jimmy!
Guy D.
Vehicle Make : Chevrolet
5 out of 5
10/19/2014
My dad, whose car you repaired after an accident said it is the best place in OC to take my Camero for repairs. I am glad i listened to him. You guys did a fantastic job on my car, it looks new, and you kept me apprised during each stage of repairs my vehicle was in. You told me the date it would be completed and you completed it by that date. I will recommend to all my friends that they take their car's to you for repairs.
Joy W.
Vehicle Make : Honda
5 out of 5
10/18/2014
Excellent customer service. Danny was exceptionally helpful and considerate You have a triple A operation
Cheryl G.
Vehicle Make : Hyundai
5 out of 5
10/16/2014
You guys always do good work and are very professional
De De.
Vehicle Make : BMW
5 out of 5
10/10/2014
Danny was amazing! He took care of my car as though it were his own and even got it back to me a day early! A truly quinticential employee! Thank you for employing great representitives with impressive customer service qualities! DeeDee
Kishorchanadra S.
Vehicle Make : Toyota
5 out of 5
10/5/2014
Appreciate your Work
Alanna E.
Vehicle Make : Toyota
5 out of 5
10/4/2014
My car looks great!
Vesna N.
Vehicle Make : Chevrolet
5 out of 5
10/3/2014
Kelly Babineau handled everything perfect and fast. I had my Chevy Suburban turned in for body damage on Tuesday and I got it back on Thursday! Very professional, fast and great quality work. Thank you

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