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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 474 reviews 74%
4 star 100 reviews 16%
3 star 17 reviews 3%
2 star 18 reviews 3%
1 star 30 reviews 5%
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(All Vehicle Makes)
Kimberly T.
Vehicle Make : Acura
5 out of 5
3/30/2013
My car looks beautiful. I can't remember the last time it was so shiny. Also thanks for cleaning out the inside, what a pleasant surprise. I also really appreciated all the updated by text
Martin M.
Vehicle Make : Chrysler
5 out of 5
3/24/2013
ALL went well AND PERSONAL KEPT ME INFORMED OF THE PROGRESS..
Gary C.
Vehicle Make : Toyota
5 out of 5
3/22/2013
Staff was extremely courteous, efficient,and gave frequent progress updates. Repairs were high quality and done promptly. I couldn't be more pleased!
S David.
Vehicle Make : Ford
5 out of 5
3/16/2013
Great job! Thank you so much. The rear bumper looked brand new.
Vance O.
Vehicle Make : Dodge
5 out of 5
3/13/2013
Thank you truck looks great. Vance O
Marianne M.
Vehicle Make : Lexus
5 out of 5
3/12/2013
I thought they were very efficient And completed the job in a timely manner.
Scott S.
Vehicle Make : Lexus
5 out of 5
3/8/2013
Thank you again for making this a great experience, under the circumstances.
Paul H.
Vehicle Make : Mazda
5 out of 5
2/8/2013
Kelly was courteous, communicative and answered all my questions.
Jonathan W.
Vehicle Make : Saturn
2 out of 5
2/2/2013
The repair work was fine, but the customer service between the insurance company and Gustafson Brothers was terrible. Mostly do to Farmers Insurance.
Bleeker G.
Vehicle Make : Ford
5 out of 5
2/2/2013
It went right, right from the start. Kelly, had everything rolling as soon as I walked in the door, she kept me updated on everything. Dane finished up the truck and helped me out with my tires, by getting back with me and getting the job done. Dave helped me out with the moisture in my lights problem that I had. Really appreciate the good, fast, friendly work I received. Thanks, JR
Judy B.
Vehicle Make : Lexus
5 out of 5
1/25/2013
Everyone is so pleasant and organized and made everything so easy for me. I really appreciated it. Kelly was great! Body shop great job. Judy B
Gary H.
Vehicle Make : Volvo
2 out of 5
1/24/2013
Yes, I was completely satisfied except for all of the emails addressed to "Gary" instead of Valerie. This is my car and I gave my email info when the car was dropped off. My Volvo looks beautiful - thank you.
Mark F.
Vehicle Make : BMW
5 out of 5
1/18/2013
YES!!!! From the moment I walked in to the moment I left with my beautifully repaired car - I was thrilled with the service and attention to detail. I really appreciated the pictures of the progress and the reports.
Lisa O.
Vehicle Make : Honda
5 out of 5
1/17/2013
The work has always been top notch.
Lucien W.
Vehicle Make : BMW
5 out of 5
1/12/2013
I was very satisfied with my first experience with your business. The people I met were courteous and friendly. I received regular updates about the progress of the repairs which were professionally carried out. The car was returned to me clean, shiny, and in tip top shape. Thank you. You earn my business and I will refer you to others.
Shaun M.
Vehicle Make : Nissan
5 out of 5
12/21/2012
I couldn't ask for better service!! Kelly was excellent!! (She deserves a raise!)
Shawn M.
Vehicle Make : Ford
3 out of 5
11/30/-0001
Kathy did a great job
Russ E.
Vehicle Make : Ford
1 out of 5
11/30/-0001
Car broke down the same day we got the car back
Connie B.
Vehicle Make : Jeep
2 out of 5
11/30/-0001
Kelly was awesome: supportive in handling the insurance companies, clear and thorough email updates, and helpful in arranging rental car. Pleased with service and experience. Glad problem with accident is now resolved.

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