Soohyun K.
Vehicle Make : Toyota
I had a wonderful experience with professional collision. This was my first accident and was thankfully paid for my the other drivers insurance. I was extremely impressed with the communication between USAA and enterprise and I loved getting the daily updates on my car. The whole process made the accident so easy to deal with. Lisa was so helpful and friendly and I will definitely be giving glowing reviews to everyone I know. They also made my car look brand new!
William L.
Vehicle Make : Cadillac
The car looks good-a professional job, the time it took was reasonable and the interest and communications of Ms. Lisa Holly surpassed all expectations.
Thompson G.
Vehicle Make : Chevrolet
From start to finish, all my questions were answered, my concerns addressed, and I was treated like I was the only client being tended to.
Many thanks!
Pablo R.
Vehicle Make : Hyundai
Prompt and professional job.
Hashim W.
Vehicle Make : Hyundai
I was thoroughly impressed with the quality of the repair/body work. Repairs made my old car feel like it should have a new car smell. Service rep was extremely helpful and responsive.
Herbert G.
Vehicle Make : GMC
My vehicle looking great. Thank You!
Roberta B.
Vehicle Make : Toyota
Lisa Holly went above beyond in all aspects of customer service. The entire team was professional and courteous. I highly recommend your center.
Michael O.
Vehicle Make : Chrysler
Quick, thorough, solid professional work. Thank you!
Cwo Keith.
Vehicle Make : Ford
Lisa is fantastic
Benjamin N.
Vehicle Make : Mazda
You didn't fix all of the issues, I have two sections of tail lights that four days later still have water in them. One with about a ****/2 inch. One woman at the front desk was obviously annoyed that I would even ask and not a single tech was willing to come and look, I was told to "bring it back" if it wasn't better and dried out in a few days. Guess what, its not, and o e of the section s has a good ****/2 inch puddle. By the way, my work day doesn't really work with your hours and my commute. When would you like to come to Dumfries to see the ongoing issue?
David M.
Vehicle Make : Hyundai
I was not expecting my car to be washed and vacuumed when I picked it up. That was a very nice surprise! Everyone was very nice and helpful.
Jeffery K.
Vehicle Make : Honda
I've used Professional Collision previously, and like the quality and customer service.
Tamara K.
Vehicle Make : Subaru
Over all the work that was done on my car was okay. When I picked my car up it was Friday afternoon just before closing time and I felt like there was a rush to meet a deadline to have car complete. There was paint on the rear glad window and tape residue on the rear lights. I was able to return the next morning and the issues were cleaned up. The people working on my car should have taken the time to complete the clean up before giving it to me. Understand probably they were under a time crunch and were quickly working to finish and missed some things. I still do not like the fact I have used parts on my car now but as I was explained that Used parts money for the industry. I hope you do not charge insurance company for new and put used on instead but I am trusting you would be out of business if thatbisbwhy you did on a regular basis. Positive note the paint job looks good. Thank you. Tamara K
Ashley B.
Vehicle Make : Honda
My van was fixed quickly and it looks brand new. Thank you very much!
Richard V.
Vehicle Make : Honda
Car shudders at highway speeds. Check engine light on. Missed three dates for completion. Kept car way too long.
Raymond F.
Vehicle Make : Volkswagen
They got me In Quick for repairs (next day after estimate) and had my car back to me at the time promised. Also was seamless working through the USAA claim process. Very happy customer!
Andrew M.
Vehicle Make : Toyota
The bumper looks great - very nice work.
Antonio S.
Vehicle Make : Volkswagen
Super professional staff and quality workmanship!
Dakota R.
Vehicle Make : Mitsubishi
Got my car in and out no issues definitely appreciate it
Michael T.
Vehicle Make : Toyota
Thank you for your courtesy and great work.
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