Service King South Fredericksburg

It took A LOT longer to get my car back than what I was originally told. I do not feel like the repairs for the amount of damage should have exceeded more than a week at the most! Was told they needed to order more parts twice and said they would be there the next day and this obviously was NOT true! A job that I was told would take 3-4 days turned into 2 weeks. I can allow for ****-2 or maybe even 3 extra days but a whole extra week is a little much! Wish I would of read reviews ahead of time that several people had complained about them telling them their cars would be ready in 3-4 days and then it turns into weeks or even a month later that they get their car back! This was definitely the truth! And since I was using my rental through my insurance I went through about half of my allowance that the insurance will pay for, so if I ever do get into another serious accident that would actually take longer to fix them I'm going to be screwed.I was not satisfied at all with the amount of time my car took and would not recommend this company to anyone unless they don't need their car back within a certain amount of time! It turned into a big hassle that everytime I was told my car would be ready and was not I then had to contact the insurance for them to extend the rental, and had to do this 4 or 5 times.

Courteous staff. Work done well and quickly.

We've used Southern Auto for years and, so far anyway, purchase by Service King does not seem to have degraded the service - except for the silly and often inaccurate email notices.

Repairs were excellent, as was the customer service. It's a pleasure dealing with a highly competent service organization.

The body work was completed as promised and ready for pickup not COB the day promised but at opening. I was kept informed of the status and couldn't be happier with the total package. Thank you all for your hard work. Respectfully, Barbara W

good looking result - thanks done in a timely mannor

Thanks for the great communication. Very easy to work with.

Doug **** and Terry at the front desk were both fantastic!

Women at desk were very friendly. I particularly love the updates through text and email.

Everyone was very friendly and helpful. I will definitely be recommending you to my friends and family!

All panels that were painted are orange peeled.

Titan was a good experience from start to finish

Well Done in a timely manner. Andrea did a great job keeping me informed of the progress. Will definitely make recommendations. Great improvement

I was very pleased with the services I received.

My car was completed in the specified time frame. Andrea Dodd provided great customer service. She remained in contact to provide updates on the status of my car.

I hope I never have to use you again but if I didI know my car would be getting the best repair in town! A pleasure doing business with you.

Very professional and courteous service. Andrea was knowledgeable of the repairs needed and followed through every step to assure we were informed. We would definitely take our vehicles to Service King if the need arises for repairs. We will also recommend their services to friends and family.

Alan was GREAT to work with and the body work was fabulous! The car was done when promised and the price was very reasonable. Will definitely use again!

Alan is awesome - Great experience - Will defenatly come back ! Thanks Alan !

Southern delivered repaired vehicle washed. Long waits on phone to speak with advisor.service king web site took me in circles and when asking service advisor how to check it he did not know how. Will advise USAA TO go elsewhere.