Amber B.
Vehicle Make : Hyundai
The car looks great but when I picked up the car, it wasn't ready although I told the rep when I called yesterday that I would be in first thing in the morning. And on top of that my automatic Keyfob was not working at all. The gentleman told me if I wanted to wait they could go get a battery but I was already running late. He assured me that I would not be stranded and that the car would start. My worst fear was realized when I tried to leave Brooklyn this afternoon and a) I could not start my car and b) there was no ignition slot for the key.
Edward O.
Vehicle Make : Volvo
Very professional service from beginning to end. Keeping daily updates was appreciated. Going above and beyond to fix a few small things not even in the repair order was outstanding.
Michelle M.
Vehicle Make : BMW
I have used IFM several times and they never cease to amaze me. Their customer service is stellar, the body work is impeccable and everyone who works there is extremely courteous, considerate and professional. I will never go anywhere else!
**** D.
Vehicle Make : Subaru
SERVICE WAS PROMPT C0URTEOUS AND FRIENDLY
Sheila T.
Vehicle Make : Cadillac
I only wish you were open later than 5pm . I had to arrange for someone else to pick my car up as I work till 5pm. Other than that I was very satisfied. Thank you
Albert G.
Vehicle Make : Volkswagen
At the time to pick up the car, everyone was very helpful in making last minute touch-ups. They also did this with a very good attitude.
Alan S.
Vehicle Make : Audi
Very pleased with service
Irwin S.
Vehicle Make : Subaru
My second experience with IFM, both repairs performed completely to my satisfaction. However, I do hope to not require a third experience.
Robin W.
Vehicle Make : BMW
The original Geico estimate was that it would be a four day job and IFM took 9 days. They promised daily update emails and I only received one email in 2 weeks and had to keep calling them to check on the status. I have used IFM many times in the past, but after this experience with such poor customer service and poor communication, I will use a different collison shop next time.
Romeo F.
Vehicle Make : Honda
it took a little longer that I expected, but everything turned out ok.
Waynett S.
Vehicle Make : Chevrolet
Service was excellent. However, I was most impressed at the checkout when one part of the work was not quite perfect. I noticed it but made no audible comment. Before I could question it, the Facility Manager, Cherise Barclay, brought it to the attention of the Operations Director, Chris (?), and it was rectified immediately.
This is not my first experience with IFM; there pursuit of excellence has always been consistent. If it becomes necessary in the future, I will certainly have them repair my vehicle.
Nora J.
Vehicle Make : Hyundai
Fantastic experience all around
Richard A.
Vehicle Make : Buick
IFM met all of my expectations. The repair was completed sooner than promised and looked like the car was just out of the show room.
Greg O.
Vehicle Make : Volvo
They did a great job repairing our car! They gave us frequent updates on the repair status and stayed on top of the whole process! Thank you!
Jon-marc S.
Vehicle Make : Nissan
Generally excellent. My only criticism is that you send way too any communications via text and email. I know it's a delicate balance between "not enough" and "too much", but you guys are pretty clearly over the threshold. Nevertheless, your service was outstanding and I'll definitely use you again should the need arise. Thanks!
Letitia P.
Vehicle Make : Honda
From start to finish, customer service was 100% in action. Wait time was minimal. Everyone was friendly and attentive. We even shared laughs. My car looked brand new again thanks to IFM. I would recommend IFM for great service and body work. Thank you!
Philip I.
Vehicle Make : Volkswagen
Robert, Jill, Chris and the whole team did an amazing job just as they promised they would. Not much more in could ask for.
Peter L.
Vehicle Make : BMW
Fast and easy to work with
Chris S.
Vehicle Make : Honda
Very fast service and great communication.
Linda C.
Vehicle Make : Volkswagen
Excellent services
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