Samantha J.
Vehicle Make : Honda
Very courteous and professional... The staff was very helpful in having Carlos contact me when I needed to speak to him.
Janice K.
Vehicle Make : BMW
Great service. Great repair work. Thanks.
Ian M.
Vehicle Make : BMW
Poor communication on what was happening with the car. I had to call to get updates
Eric A.
Vehicle Make : Toyota
Francisco Gonzalez was beyond helpful and great customer service skills. He explained the process and estimated time and kept me updated on my car. He explained what was done to it and made sure I was fully satisfied with how the job was done. I highly recommend this auto shop. Thanks again!
Tamika W.
Vehicle Make : Nissan
GABRIEL WAS THE ABSOLUTE BEST.
JIM JACK STAFF ARE ALWAYS PLEASANT
David W.
Vehicle Make : Toyota
Carlos was very professional and efficient and kind. He was able to have car ready today when I needed it and I was very grateful Thank you
Trent O.
Vehicle Make : Toyota
My driver to get my car today was the nicest man I've met in a very long time. Give him a raise for his professionalism, patience and kindness! He picked me up at 8am in Manhattan beach.
Cinthia J.
Vehicle Make : Honda
Very admirable and friendly, efficient service. I highly recommend them.
Steve T.
Vehicle Make : Toyota
Based on what we can tell so far, the repair seems to have been complete and well done. The service was friendly and completed when projected.
Tiffanie T.
Vehicle Make : Kia
Portion of rear bumper is completely 'orange peeled,' not smooth like it was when I brought it in.
Kenneth W.
Vehicle Make : Toyota
Francisco was great but the company in general needs to have a faster turn around. They are extremely slow compared to other collision repair companies. Other companies have you come in and order the part while you take your car home. When the part is in then you leave the car for repair. I suggest you implement this strategy in order to keep up with the competition.
Modern Tour.
Vehicle Make : Toyota
Car was ready as promised when I got back
Marsha C.
Vehicle Make : Toyota
Thorough followups and courtesies
Rebecca Z.
Vehicle Make : Acura
Great experience! Thank you.
Alfredo S.
Vehicle Make : Honda
Carlos was amazing. He was able to get my car repaired a week earlier, right before Christmas. He was fantastic and was communicating back and forth with me. There was an issue with my deductible and he was able to fix it right away. Thank you so much. My experience was great
Taj A.
Vehicle Make : BMW
Carlos & Javier were professional, courteous and even friendly. Rare in today's fast paced businesses. I wish Jim & Jack could be kept a secret because they are simply the best collision repair facility in Los Angeles. There's literally no reason to consider any other shop. High five! Thumbs up! Kudos!
Carrie B.
Vehicle Make : Toyota
Jessie and everyone there were very helpful and got our car back to us ahead of schedule
Mark O.
Vehicle Make : Infiniti
You screwed up my car and didn't even check my car. It's not even drivable yet you said it was ready.
Debbie P.
Vehicle Make : Ford
Jim and Jacks was recommended to me by Mercury Insurance co. The staff is wonderful, helpful, and treat you like family there. My car had been side swiped while parked, causing major damage from front to back on passenger side. GABRIEL, provided EXCELLECT customer service, detailed and his prompt attention to my concerns. He kept me updated throughout the process up until work was completed in a timely matter. My car looks amazingly brand new and made certain to look for underneath damage that was not visible. JUAN the mechanic knowledgeable and professional with his work. For anyone looking for a Quality body shop to fix their vehicle, I recommend Jim & Jacks.
Carina T.
Vehicle Make : Toyota
per inspection your Rep said will change the driver side door with new mirror but the one installed is not new and it got scratch the door is not properly closing due to the siding hitting the side dashboard . side mirror is not new and there are still particles of broken glass inside the dashboard per your Rep they will remove the dashboard so that they can clean those broken glass. Hope you can resolve the issue you are recommended by Farmers as the best in this craft.
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