Eileen S.
Vehicle Make : Toyota
Francisco kept me informed about the progress of my car's repair and also went out of his way to answer my silly questions about reprogramming my radio. The work was excellent. You'd never know it isn't the original bumper - perfect color match. I've used your shop in the past and (heaven forbid) will continue to use Jim and Jacks in the future.
I forgot to ask for a little can of touch up paint. Is it too late to get that?
Christopher D.
Vehicle Make : Toyota
Every employee was friendly and helpful. Job completed before estimated completion date. Text msg is a great idea. Will recommend to others.
Cynthia L.
Vehicle Make : Audi
Repairs were great. Customer service was lacking.
Kerri K.
Vehicle Make : Toyota
Everyone I dealt with was friendly and professional. I would highly recommend your service to others. And I liked that my car was so good smelling and clean when I got it back.
Zack H.
Vehicle Make : Infiniti
Francisco did a great job. Thank you
Susan A.
Vehicle Make : BMW
Did great work. Kept me informed. Good communication.
Nancy L.
Vehicle Make : Honda
My expectations we're exceeded - thank you!
Vanessa R.
Vehicle Make : Ford
Just very slow - 29 days for my rental - but work looks good no complaints
Kelly R.
Vehicle Make : Lexus
Everything was excellent!
Dally updates on my repairs and it was finished almost a week before the estimated time.
Great job.
Shobita R.
Vehicle Make : Mercedes
Although the body work looked good, I was disappointed with the customer service. The service advisor did not call me even once to let me know the status of my vehicle. I had to make numerous calls to try and get a status update on my car. No one else was able to assist. Even to schedule a pick up date and time, I personally had to contact the shop. Typically the service advisor should call the owner explaining the repairs needed, the cost and time frame and call for pick up. This did not happen unfortunately.
Barrie R.
Vehicle Make : BMW
Very happy with the service! My car looks great.. I'm also happy with Gabriel's customer service and the fact that my car was done before the estimated time.. Definitely will recommend your shop to anyone looking.
Lee H.
Vehicle Make : Ford
Gabriel did a great job taking care of
me and keeping me updated
Karyn F.
Vehicle Make : Toyota
Appreciate the detail. Gabriel went beyond the standard.
Paige S.
Vehicle Make : Toyota
Gaberal was very helpful
Douglas A.
Vehicle Make : Toyota
I am very satisfied with my experience at Jim and Jack's.
My car was finished ahead of schedule, the workmanship
looks great and the detailing was a nice bonus.
Shirley L.
Vehicle Make : Hyundai
Have lived here for 36 years, and used Jim's and Jack's before. Totally trust you guys, and am happy with repairs. Also, thanks for cleaning car up! SL
Alex A.
Vehicle Make : Lincoln
Great service great job
Wayne J.
Vehicle Make : Jeep
Thank you for the outstanding service. My Jeep was repaired on time and it looks great. The staff at Jim & Jacks was very nice and a pleasure to deal with.
Steven Kenneth.
Vehicle Make : Volkswagen
Great communication, smooth experience all around.
Michael/ann M.
Vehicle Make : BMW
Getting this set up between you and Ameriprise was painful. You must not have much experience working with them. Neither you nor the insurance claims person communicated effectively until well into the repair. I regretted taking the car to you because we were not taken care of as well as we should have been. Getting off to a bad start just makes it harder to feel good about the repairs once completed. I have yet to look over the car, but rest assured I will because I have found mistakes from your shop on a previous repair. I have had a few repairs done there over the years. More to come once I inspect the car.
Mike ****-****-xxxx Cell.
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