Fresno Body Works North

Rick was very professional. The girl at the front counter who took the pictures of my car upon my arrival at FBW not only is professional but she’s impressive to watch her handle her business! Even though I had to go back to FBW, Both of these people made it a pleasurable experience. Our car looks great! Really satisfied! Thanks Rick.

Fresno Body Works staff was very professional and kind. I was very impressed with the daily updates! I’ve always been happy with their work!

very fast and friendly

It was frustrating when I arrived to pick up my vehicle. I was text that my car was ready for pick up. I called to make sure it was done. I told the receptionist I was on my way. When I arrived, I was told that because my husband dropped off the car, he was the only one to pick up the car. I had brought my car in for the estimate and completed the paperwork. My phone number and name (amber) is who the body shop text with updates. My husband did me a favor when he stopped off my car for service. I then had to call him and ask him to leave work after I drive from Clovis to pick up my car. Then ... the light that was installed is a pink color and the other light is white. Doesn’t look like anyone took time to check details.

I continue to receive progress messages about my Lexus; however, it was totaled and deemed unrepairable. I'm a little concerned about this repair center!

Done in a timely manner.

Awesome job.

Great job and thanks for keeping me updated throughout

Thank you for your great service!

I was amazed at everything! Thank you so much for taking good care of my car.

They were going to fix the cover to my gas cap as it protrudes, and they didn’t. Very disappointed as l think they didn’t because my rep was relocated

Customer service was great.

This body shop is not to be trusted!! I had minor paint damage to the back side of my car that needed to be repaired. When I returned to pick my car up my car repeatedly beeped at me that my hood had not been properly closed. I had to return to my dealership to turn off the alert. This was alarming to me as the body shop had no notes on doing repairs on my hood as the damage was to the back of my vehicle. I then saw a car part on the back seat of my car. I immediately called the body shop and they said I need to come back since they removed a car part and forgot to put it back in! When i returned, two attendants were whispering and proceeded to open my hood and insert the part back in. When I asked one of the attendants why was my hood opened when the damage was to the back of the car, she said “your hood was never opened”. I told her it clearly was since you just put the missing car part back in the hood, she was silent. She then said the only person that would know is the mechanic that worked on my car and he is not in. After i asked when I would get an answer as to what was done to my vehicle she said i would get a response the next day. I never received a response and my insurance company had to get involved. The insurance company repeatedly called to get some kind of an answer and the body shop simply replied that they never touched my hood and the mechanic that worked on my car is in the army and can’t respond. How can a body shop not provide a simple answer as to why a car part is missing from the hood and why was the hood ever touched when the damage was done on the back of the car?

The repairs to the vehicle look outstanding. My major complaints of my experience is the amount of time it took to complete the repairs. I understand it was a major repair but I do believe their was at least 20 days of inactivity on my vehicle. In addition, the communication at the beginning was in my opinion not great.

Very kind staff. Amazing customer service. Very pleased!

The organized front office that I came in contact with was excellent.

The job done on my car is amazing. My car is a new 2017 model and i was nervous it wouldn't look new, but my car looks brand new again! job well done. I am very satisfied with the outcome of my repairs.

Excellent Service. One suggestion... Cinfirm who the paging company is when both parties are insured with same comany.

Excellent customer service, and exceptional body work. I would highly recommend this auto repair shop to anyone needing repairs. Real time text messages allowed me to track the progress of my vehicle. My car looks brand new.

Everything was awesome