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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 606 reviews 74%
4 star 108 reviews 13%
3 star 19 reviews 2%
2 star 40 reviews 5%
1 star 50 reviews 6%
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(All Vehicle Makes)
Westley S.
Vehicle Make : Audi
4 out of 5
1/3/2017
The Staff bent over backwards to provide me the best service possible, even when they were short staffed for the holiday. Thank you for the great service!
Mark G.
Vehicle Make : Toyota
5 out of 5
1/3/2017
We appreciated Karina's calls to update us on the progress, or any issue that needed attention. Thank you!
John L.
Vehicle Make : Honda
5 out of 5
12/30/2016
Friendly staff, work was done on time, quality finished job, convenient text updates
**** W.
Vehicle Make : Honda
5 out of 5
12/29/2016
I shopped 3 or 4 other places but when I walked into kniesels, I knew that's where I would have the work done on my car. Fantastic customer service and loved the text message updates through the process. My car was done a day early. I'll definitely recommend you to others. Thanks again!
Laura M.
Vehicle Make : Honda
4 out of 5
12/29/2016
Stephanie was great in handling an awkward situation. She was able to get the responsible party to pay for the repair after numerous phone calls. I appreciate her help in getting my car repaired.
Joan B.
Vehicle Make : BMW
5 out of 5
12/28/2016
Your team is always very helpful and the repair work looks great!
Geri T.
Vehicle Make : Acura
4 out of 5
12/26/2016
Had to wait 7 weeks to get my car in for repair. Would have been nice to be able to get it done faster. Not enough staff for business load?
Ken Q.
Vehicle Make : Mazda
5 out of 5
12/24/2016
Well done
Scott R.
Vehicle Make : Nissan
5 out of 5
12/23/2016
I wish I received more regular text updates on my vehicle repair.
Suzy F.
Vehicle Make : Hyundai
4 out of 5
12/22/2016
Everyone there was focused on making the repair process go as smooth as possible. The friendly women at the front desk scheduled the repair and worked directly with the insurance company and car rental agency so I didn't have to. The service manager assigned to my car contacted me regularly with updates and estimates. After being rear-ended in my new car, and insurance taking forever to get the **** running, it was wonderful for everyone here to make the experience not stressful and extremely easy for me! Will definitely return to Kniesels for future auto needs!
Charles C.
Vehicle Make : Audi
3 out of 5
12/20/2016
None
Catherine C.
Vehicle Make : Mercedes
5 out of 5
12/20/2016
Great service, great workmanship!
Rebecca D.
Vehicle Make : Ford
4 out of 5
12/17/2016
It was a very low maintenance low stress experience. Much appreciated excellent service. Happy Holidays! Rebecca D
Michael E.
Vehicle Make : Ford
1 out of 5
12/14/2016
Tpms light is on. Fender jamb color is incorrect and the bumper has a spot that was not painted.
Joseph W.
Vehicle Make : Honda
4 out of 5
12/12/2016
top notch job on the repair work. no evidence of prior damage. Paint job was super.
Robin W.
Vehicle Make : Lexus
5 out of 5
12/11/2016
Best experience I've had at any business in a long time. Every person I was in contact with was more than pleasant and helpful. My car was done when promised and looks better than when I bought it.
Juliet H.
Vehicle Make : Toyota
5 out of 5
12/10/2016
Everyone we interfaced with at Kniesel's was warm, engaging, communicative and helpful. This experience was highly positive. Thank you!
Noel K.
Vehicle Make : Ford
5 out of 5
12/4/2016
Thanks to the whole team for a superb repair job. I can't tell that I was ever in an accident. Thanks to Doug Harris for keeping me updated on the repairs. Sincerely, Noel K
Anthony T.
Vehicle Make : Tesla
5 out of 5
12/3/2016
Courteous service, and very communicative with status updates and follow-through. A rarity these days which sets you well above par.
Michael A.
Vehicle Make : Dodge
2 out of 5
12/3/2016
First off I have to say the actual work was excellent. My complaint is the fact that it took approximately eight weeks to get my car in for service from the time of my original estimate. My other complaint is when I called to inquire about the status of my vehicle and was placed on hold for over ten minutes. When I came to get the vehicle I had to wait almost 30 minutes for it to be prepared even though I received a text saying it was ready.

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